My new pack not started took my 15 pounds of me so where is it

[Sgorman498gmail]

Where is my fresh 15 pound pack I put 15 pounds a few days ago and suspose to renew it plus my rollover of 19.3 to make it 34.3 GB so where is it then I will not settle till I see it on my phone screen so please resolve this please thank you 

[Sgorman498gmail]

Where is my new 15 pound pack plus my roll over of 19.3 to make it 34.3 in total put 15pounds few days ago and no new pack so please sort this problem out thank you 

[XRaySpeX]

@Sgorman498gmail : What does texting AL to 150 from it fully report verbatim (it is free)?

[James_B]

Hi @Sgorman498gmail,

Welcome to the EE Community. 🙂

Have you tried texting NOW to 150?

James

[Sgorman498gmail]

I got that pack now thank you I was very anxious due to my ill health but
I cannot say because it's confidential on the data protection act I already
email your colleague about my missing £18 that your company store from me
and took that phone number of me because one due to a petty thing ringing
few days which I read entitle to do so for the meantime time I'll email ok
thank you god bless from Steve and as I said to your colleague I lost a
good school mate I may have to go to a funeral and do a eulogy which I'm
not very keen to I'm prepared to do so thank you

[Katie_B]

Thanks for coming back and letting us know @Sgorman498gmail. 

I am so sorry to hear about the passing of your friend. 

If there is anything else we can help with please be sure to let us know. 

Take care, 

Katie