Subscription packs

Brennandinho · ‎12-01-2023

I've set up my account to automatically pay each month and it shows 10% discount on the packs page on the pack I've selected. It was due to be renewed today but I had no service and get a message saying to top up my account. Why? Why is it so unclear as to what is set up and if showing I've set up auto payments (green tick next to 10% discount) why isn't it actually doing what's been asked? I've had issues with this whole thing being unclear since I joined. Why is it not simple to see what you're signed up for and for it to work?

XRaySpeX · ‎12-01-2023

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Brennandinho · ‎12-01-2023

Sorry mate that's no help but thank you. I know about 150 but I've set up auto renewal which doesn't work. That my question, why I s it not doing what it's set up to do? What the point if it doesn't work?

XRaySpeX · ‎12-01-2023

I can't tell you w/out seeing the AL response.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP