Not letting me log in to buy an allowance payg

jamalf92 · ‎26-05-2025

So im on payg and I bought £10 worth of credit and I wanna use this to get the £10 package bundle but it’s not letting me log in does it auto go to my payg account or is it js glitching right now

XRaySpeX · ‎26-05-2025

Text PACK10 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Michael_D · ‎26-05-2025

Hi @jamalf92

Welcome to the community.

Have you had the £10 pack previously? If you have, it would normally started again once the credit is there and the previous pack has ended.

If you text AL to 150, what does the message that you get back say?

Michael

XRaySpeX · ‎26-05-2025

Text PACK10 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP