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Can Customer Services get anything right?

Cooksta72
Investigator
Investigator

‎19-10-2024 03:57 PM

Bought a £20 PAYG SIM with 50GB/30 days pack with promo so get 150GB for first 3 months. Well it’s been 2 days and it’s still not active. All calls and SMS fail except for 150 & 249. Spoke to someone yesterday but systems were down so went  a link for callback and there were no slots for 7 days as they were closed (Friday 2:30pm). Absolutely useless!!!

Called again today and was told it was activated but MyEE displays no allowance and no credit. What is going on with EE?

Andrew Cook
0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎19-10-2024 04:18 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

‎19-10-2024 04:41 PM

Hi @Cooksta72 

Are you in the UK. 

Can you disconnect from WiFi and try using data. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Cooksta72
Investigator
Investigator
In response to Northerner

‎20-10-2024 12:33 PM - last edited on ‎20-10-2024 07:10 PM by EE Community Moderator

Unfortunately not. I’ve paid £20 to activate the Sim. Not sure where the first £20 went though.

Regards,

Andrew
+*************
**********@*********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Andrew Cook
0 Helpful
Linzi_H
EE Community Support Team
In response to Cooksta72

‎21-10-2024 09:39 AM

Hi @Cooksta72 

The £20 you've paid would have been used to purchase the £20 Subscription Pack as seen HERE.

In response to @Northerner's questions, do you mean you are not in the UK currently?

If you are outside of the UK, did you use the EE SIM in the UK prior?

Linzi