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Pacs on prepaid phones

Seadley
Explorer

‎21-10-2024 01:27 PM

Hi,

I have a Pac on a prepaid phone. My account shows I am up to da on my pac but I cannot access my minutes or data as I only have .60p on my prepaid account. This makes no sense as I pay 20gbp a month on a credit card for a pac I cannot use.

What use are pacs ?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎21-10-2024 01:29 PM

@Seadley  have you tried restarting the device ?  What do you get if you text AL to 150.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-10-2024 01:31 PM

I think you mean "pack". A PAC is something entirely different & confused me for some time.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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