My subscription pack is set to renew each month and I get sent a reminder telling me to top up before it runs out for it to automatically renew but when I topped it up before the subscription pack ran out, it’s not automatically renewed. It’s telling me that I need to top up for it to renew but when I text balance to 150 it says I’ve money in it which is the required amount for the subscription pack to renew. Can anyone help with this please?
