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paying with credit

jello0837
Visitor

‎27-01-2026 10:38 AM

i pay for a £35 subscription pack each month and i have £35 on my credit but it never takes off credit so i keep having

to pay an extra £35 out of my bank what do i do to pay out the credit 

0 Helpful
1 REPLY 1
Alex_H
EE Community Support Team

‎27-01-2026 12:46 PM

Hi @jello0837,

Welcome to the EE Community
 

It sounds like you have it set currently to automatically purchase the pack using your registered card. You should be able to stop the next automatic renewal either via your online account or by texting STOP PACK to 150. 

Then once the current pack runs out select to purchase again using your credit to use up the credit on your account. Then once that pack is done you can just set it back up to renew using your card.

Alex