payasyougo number deactivated

[Brightstone]

so i buy pay as you go sims so i have a number incase of emergency, when you sign up to something they want your number so my bank/stock market/paypal is all connected to my numbers and want to send me a code for a more secure login. but because i dont use my phone outside of emergency calls or login to bank/finance codes i dont top up.. so my numbers have been turned off or whatever happened and i can not log into anything i need to.. and obviously they put a imbecile in charge of the system so i can not top up those numbers without them being reactivated and cant reactivate them with topping them up. 'go figure' what am i supposed to do? 

edit- i've since managed to top up £5 on the deactivated number which should have revived it no? with the website my ee make a payment where you just need email adress/physical address and bank card details, but number still appears to be down. 

[XRaySpeX]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Brightstone · Accepted solution]

i had to go to the store and buy a new ee sim, pop that in the phone and call the customer line in your bio/info box the freephone thing, when i spoke to the agent they noticed i had topped up yesterday and said it should have self activated but the system didnt, so the agent then activated it for me, thankfully it was in suspended and not cancelled state, thanks for your message anyway.