Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12689 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9069 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 34462 Views
  • 25 replies
  • 21 Helpful

Top up

I have just top up recently as i seen you could online but for some reason it still doesn't seem to work and im starting to get a bit worried as i have topped up 20 pounds i have also turned my phone on and off and it still hasn't worked soo im not r...

Confused about Auto Renewal: Credit Balance Query?

Hey EE Community,I recently received a text stating that my auto-renewal for the £10 PayG package failed. Following this, I called 150 to top up, but it added credit to my account instead of activating the PayG package. I then manually selected the £...

EthanG01 by Visitor
  • 221 Views
  • 1 replies
  • 0 Helpful

Resolved! Leaving soon - will my credit run on?

Hi folks,I'm going back to my old provider and I'm only on Pay As You Go with EE so I think I need the PAC code to retain my number don't I? But when do I get it? Now or on 2nd Feb when I'm due to top up?Also, will my remaining credit stay on my phon...

Dappz by Explorer
  • 189 Views
  • 2 replies
  • 3 Helpful

Top up

I've just topped up and new to ee but won't let me make calls.

Happy61 by Visitor
  • 141 Views
  • 1 replies
  • 1 Helpful

How to avoid pay as you go sim number from being deactivated

I have a pay as you go sim, and is now travelling abroad (in North America) for more than 6 months. Like to know if I make a manual top up to my account once every 6 months be enough to be considered as active to avoid the number being deactivated af...

AC_ca by Explorer
  • 399 Views
  • 19 replies
  • 5 Helpful

Refusal of EE to repay remaining credit

EE refusal on PAYG remaining credit, has anybody else suffered from what is essentially theft of money by EE and managed to recover their money?although not a large amount it is the principal of taking a sum of money and refusing 2 days after taking ...