Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Early charges

I usually pay for my 10 pound pack on the 2nd of each month, but this time the payment was taken 4 days early. That wouldn’t have been a big issue, but I was actually planning to cancel my subscription and switch to Giffgaff because I’ve been having ...

Resolved! Moving from sim only to PAYG

Hi, I am moving abroad so made the decision to move from sim only to PAYG- today I went into my EE app to top up for the first time- register my debit card etc and there’s just a big notice saying my account is closed and I cannot do anything. Does t...

Account

Hello, Can I request the refund my credits on my account?

Data Add ons

Us the £5 unlimited data for 5 days still available?

Resolved! Re: How to request a payment plan

hiya I have just brought a new SIM card and topped it up by £20, I am struggling to use that credit amount to transfer it to the £20 monthly payment package plan

I want to activate my balance

Resolved! how much the data cost on pay as you go? I don't have plan

how much the data cost on pay as you go? I don't have plan

Resolved! Haven't received £5 free credit

I have a pay as you go EE SIM and on 17 July I got a text from 150 saying that if I topped up by £5 within 7 days then I would get £5 free credit. I did this using the app on 23 July, but 2 days later I still haven't received the free credit. Does ...

Keeps saying error when trying to top up or buy subscription pack

Every time I try to top up my daughter's phone it will not let me process a payment I have tried on the app and on the browser and still the same

Add on purchase failing

I have topped up my pay as you go SIM with £20. I am trying to purchase a data add on with my top up balance, but I get an error when I confirm the payment and then a text message from 150 saying "IMPORTANT: you need £20.00 credit to buy this add-on....