Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Unlink a product

I want to remove a number that was linked to my account that is no longer in use. I cant find an option in the app or online. Its a pay as you go number not one of my contracts. Does anyone know how to do this please?

Resolved! PAYG cancelled while overseas from lack of use - can i get it reinstated?

I have a PAYG sim card account and due to a medical condition, had to leave the UK and return to NZ for 1 year. I didn't use the phone in that time. I have just tried to access it again and found that the number has been cancelled due to lack of use ...

75GB SIM FROM ARGOS. How to activate as I can’t find 75GB OPTION ANYWHERE

75GB SIM FROM ARGOS for £15. How to activate as I can’t find 75GB OPTION ANYWHERE. I have loaded £15 credit but can’t find 75GB

My mobile Tesco top up.

Can I check as I bought a new phone which I registered with EE but it was from Tesco and I have to top up with tesco but I am confused now do I need to do that. How do I get the free texts allocated to me via EE?

Vodafone

Hi ho it's off too vodafone I go had enough

Restrictions

Resolved! Sim

Hi my SIM is deactivated do I just top up as it's not allowing me to call to chat

Recurring top-up - how do I change these

I have a top-up SIM and for some reason EE is taking two or even three monthly top-ups from my card. While I can see these in my monthly history, there seems to be no way to cancel the duplication. As a result I have £150 and growing credit. The webs...

Resolved! I want to set up a £5 recurring top up how do I do it?

I am trying to set up a £5 a month recurring direct debit on my account. Can anybody tell me how to do that? Thanks in advance

Why isnt my phone working

I've topped up. Why isn't my phone working