I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May).
You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB.
This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers.
We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons.
New PAYG Data Add-ons
1 Day Add - ons
1GB - £3Unlimited - £5
7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number.
When would my phone number go into hibernation?
If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs.
Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.
How do I make sure my data will rollover?
I...
Hello, I bought a payg SIM card and put it in an old phone. I got the welcome message from EE, signal is fine and reset the device. But I can't receive any text messages. Some apps require codes to be sent to the number but I can't recieve them? Call...
Hello everyone, I have purchased Prepaid SIM card with 30GB and unlimited minutes and texts for 25£ at the Heathrow airport vending machineI have inserted it on my iPhone to make a UK call or send message in order to make it activated, however, could...
Been trying to subscribe to a plan and when I go on the website and go on plans it doesn’t show anything and when I try through text I get all the way to last step and when I reply with TOPUP nothing happens after that and my topup credit doesn’t get...
Please help! I have 2 SIM cards on my EE app one of them tops up but when I try to top up the other one even when I start off in the 2nd number it ends up topping up or adding subscriptions to the other number!! I’m sure it’s an app tech problem rath...
I have recently purchased a prepayed SIM card at the London Heathrow Airport vending machine and it appears that after numerous efforts, the data is not working. I have tried downloading the app and linking my SIM card but the error code 5100 shows u...
My balance is saying I have £75 but my monthly bundle hasn’t renewed and when I try to renew it it is asking for a card payment. Grateful for any help.
hello, i am an existing EE customer and have bought an EE pay as you go 20GB sim plan. today i recieved a new SIM card in the mail. is there a possibility i am able to keep my pre existing phone number? also, the EE website says i dont have any ongoi...
I use a samsung 23 ,I choose not to use the internet on my mobile. I just use the phone occasionally for calls and texts as I am on a very low budget and usually only top up £10 every couple of months ! Am I forced to buy data? Can I keep topping ...
