30 Day Pay as you go Sim

[Oskar16]

Hi  I bought a pay as you go 30 day plan with 500 minutes, unlimited texts and 20GB.  Installed it in my unlocked phone.  Received a text message to confirm the allowances would be applied as soon as I made my first call or text.  Well i cant sent a text or make a call as I get a recoding to say I don't have enough credit.

Does anyone know how long activation takes before I can make a call?

[Ritu_D]

Hi @Oskar16 

Welcome to the community. 

If you text NOW to 150, this should activate your purchased pack. 

You can find more details about Activating and Setting Up your New SIM on our website. 

Thanks 

Ritu 

[XRaySpeX]

Where did you buy it from? How much did you pay for it?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Oskar16]

Thank you just tried this but got a text message unable to complete request as don't have a plan?

[Oskar16]

Bought from EE website.  Texted AL says current plan is £0.00 🙁

[XRaySpeX]

It says more than that.

[Oskar16]

First text received:  Hi from EE.  Thanks for buying a £10 pack.  You'll get 500 minute, unlimited texts and 8 GB of data.  Your allowance will start as soon as you make a call or text.

Response to AL text sent:  Your current balance as of today 14:03 is £0.00.  For more info on your plans, add-ons or free boosts, go to the EE app or ee.co.uk.  For info on our other Text Seervices reply HELP or go to ee.co.uk/textservices

[XRaySpeX]

You bought a £10 pack but did you pay £10 for it or is it awaiting you topping it up?

[Oskar16]

I paid the £10 its gone out of my bank account.

[Oskar16]

UPDATE looks like I have been sent the wrong sim.  Thanks for the advice.