Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 930 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1317 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25397 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13624 Views
  • 0 replies
  • 6 Helpful

It’s my account suspended ?

Please can someone help me . I think my SIM card it’s deactivated. Can I do something to reactivate it? I top up some credit but I can’t active it ! 

Danny961 by Explorer
  • 474 Views
  • 3 replies
  • 1 Helpful

Resolved! Paying by voucher

Have paid into my account but we still saying I have to pay in to make calls or texts.??

Resolved! Transferring pay as you go number

Hi all, I recently lost my phone which had a pay as you go EE sim card in. I have since purchased a new phone with another EE pay as you go sim. Is it possible that I can get my old number back? Im having trouble signing in to emails etc on the new p...

Resolved! How can I top up from another country?

Hello,I have a sim card from my friend from UK. I bought a PIN code to recharge the sim but if I send any message to 150 I get "Send Failed" error. I tried to call 150 but without any success. I have signal, I am able to receive sms but can not send ...

ltvkiril by Visitor
  • 393 Views
  • 2 replies
  • 2 Helpful

Resolved! sim

hello i am wanting to switch to ee sim card but it’s not letting me get a sim card how can i order just the sim please 

jord1999 by Investigator
  • 428 Views
  • 6 replies
  • 4 Helpful

Resolved! My mobile number

Hi, my mobile number has been disconnected just yesterday and it doesn’t seem I can top it up. Can someone from a support team help me

Mo079 by Visitor
  • 317 Views
  • 2 replies
  • 4 Helpful

Resolved! EE top up

Hi, so today i topped up £15 on EE and its went into credit, i have tried transferring it into data by previous responses but nothing has been working just asking me to pay an additional 15 pounds to the pack,Is there any different way i can change m...

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