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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22293 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12646 Views
  • 0 replies
  • 6 Helpful

Remove content lock

How can I get the content lock removed from my phone without a credit card or debit card as I have not been able to get a bank account in my name and I don't have any other id to be able to take into a branch or ee shop so I don't know how I'm going ...

Pay as you go sim pack

I order a £15 data pack online ( paid for it ) my sim has just arrived today but it is asking me to top up and pay again. What do I do ?

Kjp1956 by • Visitor
  • 264 Views
  • 1 replies
  • 1 Helpful

Cancel payment

Hi I like cancel my payment which is direct debit every month I using top up 

EE Top up Issue

Been trying to top up on the app and says need verification from Bank but that page is broken and site owner is aware. Nothing on Banking app to confirm. Tried calling 150 to do it and that gets as far as the post code and then the call just cuts off...

BenAston by • Visitor
  • 305 Views
  • 1 replies
  • 0 Helpful

EE won't let me reinstate my number

My account went into hibernation but I can't get though to anyone for help I try to call and it says that it's free for EE numbers but when I try to call them it says I don't have the data to make a call??Do I'm basically stuck beacause I can't top u...

Resolved! Joining ee

Hi everyone, I have a EE sim but I want to use my number from giffgaff and also want to try the 10 subscription for the 20gb for up top to 6 months but my previous sim doesn’t have that offer do I need to purchase the new sim and then transfer my num...

Angel67 by • Contributor
  • 297 Views
  • 2 replies
  • 0 Helpful

Pay as you go

Hi I need to cancel an order for subscription I didn’t mean to buy

Radz34 by • Visitor
  • 224 Views
  • 1 replies
  • 0 Helpful
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