Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Help dealing with customer service and retrieving a number please.My husband and I moved to Pay As You Go contracts as we are on extended working leave in NZ. Someone at EE made a massive mistake and cancelled my husbands account instead which also c...
Hi the EE app is down and I need to choose a package to top up my pay as you go sim as I have ran out I try logging in on to the website and it still does not let me log in I’ve topped up the voucher so I got the credit I need to choose the package o...
Hello! My account has recently been closed due to not using the number for 6 months, I'm currently not in the UK but wish to keep the number and account open for when I return, how am I able to re open the account whilst I'm still away? Thanks:)
Hello, I have £30 on my EE account, but I’m unable to purchase the £30 package. Also, my credit card is not being saved for future payments. Could you please assist me with this issue? Could the card rejection be caused by having less than £30 in my ...
Hello, all.I've made a few attempts to have a direct contact to EE staffs but it didn't work so I am leaving my enquiries down below.I paid my 3rd time payment last Saturday, which I paid in advance (it is meant to be the 17th of every month), and EE...
Can’t pay on pay as you go / top up on the app doesn’t work. can anyone give me guidance
I have a 10 pound subscription pack currently and I have topped up 10 pounds twice now bit it adds on to my current credit but it won't top up for my subscription. I get a message saying top up through EE app or call 150 and if I try to do both, it j...
HelloMy wife and I are using EE number, top up every month. Since her data is gone I would like to transfer gift data to her. Could you please let me know if I can add her number to my account? She currently registered her number in her own account.B...
Hi Chris, I have the same issue my pack was not active before i left the UK... But my case is that I don't mind paying as i make/receive call but at the moment without roaming i can't receive call even with sub pack or credit on the phone. My only op...
