If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello,I'm struggling to find info on how much it'll cost to use data in Oz whilst I'm on a PAYG. It looks like my own data won't transfer over when I'm in Australia and I'll need to purchase some. Has anyone had to do this...how much and how....any ...
hi, i recently topped up my number with 10 pounds and i texted 150 and it did say that i have a balance of 10 pounds. the issue is, i don't know how much data and/or calls the 10 pounds gets me and the text doesn't include the amount of data or calls...
I need a refund on buying an add on for Data on top up, my parents did not tell me that add ons did not include texts or calls, I'd like my money back on it, but not sure if they would, has anyone else needed to refund an add on before, and did they ...
i topped up my EE sim card but when trying to buy a pack it keeps saying prepaid packs error,im trying to use the credit i have on my sim account to purchase the pack,i also tried using bank card
Hello,My Mother has a simple subscription for her mobile phone. She is in her eighties and is completely not tech savvy. I manage her account for her whenever she runs into problems. This month she has run out of minutes and asked if I could top it u...
Just wondering if anyone is having the same issue as me. I am currently trying to get myself a subscription pack but the website and the app both aren't allowing me to pay for it. I urgently need the pack as my data has run off and I rely heavily on ...
EE advertise, both on their automated telephone response and on their website, that additional data will be provided to pay as you go subscription packs. For example, £20 pack has data allowance increased from 50 to 150GB. When you try to purchase af...
Hello, I was to pay my top up. However under payment details. it asked for "Additional Payer Authentication". The bank I placed has sent me a pin but I don't know where to show or type in the EE app to accept my payment. What can I do about this? Tha...
Here is a screen, I've added funds to my account.But I cant call from my sim to 150 number and can't send messages to 150.My allowances also = 0I need to be able to receive sms on my sim, but it doesn't work. Spend 4 hours and 0 results. Please advic...
