11-11-2024
10:17 AM
- last edited on
11-11-2024
10:59 AM
by
DanielPA
Its been a long time I have been suffering to top up my balance every month. i cant understand the reason so why? If u say there is an issue with my bank account nope there is not. Coz I pay for my another monthly sim card from the same bank account as well.
can anyone help me ?
[Mod edit: Image rejected due to it containing personal information.]
11-11-2024 04:03 PM
Have you ever topped up with this card before? Sometimes banks reject top-up attempts as suspected fraud the 1st time around. They usually warn you of this & ask you clear it but maybe you need to have a word with your bank.
13-11-2024 05:43 PM
13-11-2024 05:47 PM
Always paid with this card and still been paying for my other monthly payment with the same card.
14-11-2024 08:39 AM
Hi @Eddie313
Are you able to top up using the card on our fast payment link?
This just needs the mobile number and the card details.
Michael
15-11-2024 04:34 AM
15-11-2024 10:02 AM
Thanks so much for getting back to us @Eddie313.
Please could you confirm when you last successfully topped this SIM up?
Katie
15-11-2024 06:56 PM
16-11-2024 10:07 AM - edited 17-11-2024 11:05 AM
Could you let me know what is happening when you try to top up using the Faster Payment page @Eddie313?
Rach
16-11-2024 08:52 PM