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Top up - Pay as you go

Eddie313
Investigator
Investigator

A99E2256-787A-4D23-9308-803300DD22AD.png

Its been a long time I have been suffering to top up my balance every month. i cant understand the reason so why? If u say there is an issue with my bank account nope there is not. Coz I pay for my another monthly sim card from the same bank account as well.

can anyone help me ?

[Mod edit: Image rejected due to it containing personal information.]

25 REPLIES 25
XRaySpeX
EE Community Star
EE Community Star

Have you ever topped up with this card before? Sometimes banks reject top-up attempts as suspected fraud the 1st time around. They usually warn you of this & ask you clear it but maybe you need to have a word with your bank.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
I have always paid from this card.

Sent from my iPhone

Always paid with this card and still been paying for my other monthly payment with the same card.

Michael_D
EE Community Support Team

Hi @Eddie313 

Are you able to top up using the card on our fast payment link?

This just needs the mobile number and the card details.

Michael

No, impossible top up. I have tried all the ways!

Sent from my iPhone
Katie_B
EE Community Support Team

Thanks so much for getting back to us @Eddie313

Please could you confirm when you last successfully topped this SIM up?

Katie

You’re welcome. I topped up thru the EE a couple of days ago. It seems like there is a technical problem which should have already been solved by EE but I am still suffering.

Sent from my iPhone
Rach_H
EE Community Support Team

Could you let me know what is happening when you try to top up using the Faster Payment page @Eddie313?

Rach

The payment did not go through!

Sent from my iPhone