Top up - Pay as you go

[Eddie313]

Its been a long time I have been suffering to top up my balance every month. i cant understand the reason so why? If u say there is an issue with my bank account nope there is not. Coz I pay for my another monthly sim card from the same bank account as well.

can anyone help me ?

[Mod edit: Image rejected due to it containing personal information.]

[XRaySpeX]

Have you ever topped up with this card before? Sometimes banks reject top-up attempts as suspected fraud the 1st time around. They usually warn you of this & ask you clear it but maybe you need to have a word with your bank.

[Eddie313]

I have always paid from this card.

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[Eddie313]

Always paid with this card and still been paying for my other monthly payment with the same card.

[Michael_D]

Hi @Eddie313 

Are you able to top up using the card on our fast payment link?

This just needs the mobile number and the card details.

Michael

[Eddie313]

No, impossible top up. I have tried all the ways!

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[Katie_B]

Thanks so much for getting back to us @Eddie313. 

Please could you confirm when you last successfully topped this SIM up?

Katie

[Eddie313]

You’re welcome. I topped up thru the EE a couple of days ago. It seems like there is a technical problem which should have already been solved by EE but I am still suffering.

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[Rach_H]

Could you let me know what is happening when you try to top up using the Faster Payment page @Eddie313?

Rach

[Eddie313]

The payment did not go through!

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