Top up - Pay as you go

[Eddie313]

Its been a long time I have been suffering to top up my balance every month. i cant understand the reason so why? If u say there is an issue with my bank account nope there is not. Coz I pay for my another monthly sim card from the same bank account as well.

can anyone help me ?

[Mod edit: Image rejected due to it containing personal information.]

[XRaySpeX]

@Eddie313 : Have you tried using Fast Top-up online to pay by UK bank card? You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

[Eddie313]

I have tried multiple ways. I used other bank cards as well but the payment did not go through. It seems like problem is with EE (sim card)

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[Alex_H]

@Eddie313 What did our guides say when you called up and tried to top up with them? 

Alex

[Eddie313]

Well, she said she can not help me out with the issue, cuz I need to go to my bank whereas there is nothing wrong with my bank in case I can not top up my balance with another bank card as well makes sound? And she said I need to go to get a voucher at 11pm, especially when I had to go to work and did not have time.
I even told her your colleague has helped me to top up my balance why don’t you do? So, I am without balance been already for a couple of days. I don’t know whom should I apply to in case EE can not solve the solution.
I think the last option is just to break EE sim card and trash it!!!


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[Linzi_H]

Hi @Eddie313 

If your card payment isn't going through online, over the phone with us, or through any payment links, then I definitely think it's worth having a chat with your bank directly. 

Linzi 

[Eddie313]

I will contact with my bank tomorrow, I hope they will sort it out. But I have already tried with another bank card but it also did not go through.

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