My sim card has been blocked

[KamelEddine]

Hello

I am wondering if I can recover my sim card

My number is XXXXXXXXXX

My name XXXXXX XXXXXX XXXXXX

Waiting for your help

Faithfully

[Mod edit: Please do not post personal information and phone numbers on the public board. Thanks!]

[XRaySpeX]

What's it need recovering from? 

[KamelEddine]

I only want my number back, because I need it, but I don't know how to do it

[XRaySpeX]

Why don't you still have it? If you cancelled your contract you no longer have that no.

[KamelEddine]

It has been blocked because i didn't recharge it for a while because I am out of England, so i am looking for get it back before my return 😔

[XRaySpeX · Accepted solution]

@KamelEddine : Sounds like your PAYG SIM has gone into hibernation.

For how long did you not  use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Alf95]

Hello, 

I have paid my bills and uptill now my phone is been blocked .can't able to receive text while in abroad. This is frustrating me badly.  I meant to have  text alart in most of my  life dealings 

I need urgent help. 

[Alf95]

---

@Alf95 wrote:

Hello, 

I have paid my bills and uptill now my phone is been blocked .can't able to receive text while in abroad. This is frustrating me badly.  I meant to have  text alart in most of my  life dealings 

I need urgent help. 

---

[XRaySpeX]

@Alf95 : You don't get bills with PAYG. You pay whenever you like.

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[noberlity]

l have the same the number was blocked even from making a call to +44 800 079 8586. My wife bought a recharge voucher but l can't even recharge the phone. myEE is blocked. This is beyond ridiculous.