Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Payg sim wont link to EE app or website account

I have a PAYG sim and trying to set up on the EE app/website. I have logged in, but it wont link my phone to my account. I tried calling 150, but it kept cutting off. How do I get them to link, it says there is an error and keep trying, but I have be...

PAYG credit transfer

Hi,My partner has £10 credit on his PAYG account which he wants to transfer to my number also a PAYG . Is this something that can be done? Both numbers are in my name Thankyou

Resolved! My sim card has been blocked

Hello I am wondering if I can recover my sim card My number is XXXXXXXXXX My name XXXXXX XXXXXX XXXXXX Waiting for your help Faithfully [Mod edit: Please do not post personal information and phone numbers on the public board. Thanks!]

Pack renewal

I am having this issue. I had enough credit for it to renew but it is saying I need to add credit. If I buy the pack will it affect all my accumulated data/boosts please? Thanks

Resolved! Topped up last night, but plan did not continue today.

On PAYG data pack, due to renew today, topped up last night, but no renewal has happened. Currently showing 0MB data available as has been the case all day, which is rather inconvenient. Can't find anything useful in account settings, the online supp...

I was denied a plan and my account was debited! I want a refund before 7 to 10 d

Hello I want a £15 pack and it says I will get 15% off on pay as you go can you

Cant txt 150

I'm in uk and have had pay as you go for a good few years always top up and have £15 pack a month for some reason last couple of months I can't txt 150 so have to call to top up and cant add my free boost??? Can txt everyone else fine.

Credit versus allowances

The customer service agent tells me that they get a lot of calls from customers who are worried that they can't make calls because they receive a message that they have a zero balance. Well of course they do because they have a pack. Sort it out to ...

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