Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE sim plan

When I try to top up my sim plan, there is a pop-up ad about the £10 for 20GB plan promotion. However, once I click the ad, it shows “internal server error”. I am wondering if the deal is already cancelled. If so, please remove the ad. If not, please...

Where has all my pack data gone?

I've had a pay as you go pack for several years, with lots of 'Boosts' totaling several gigs of data. Today, it all seems to have disappeared? Is anyone else experiencing this? I still have multiple 10 minute talk boosts, but it's the data I really n...

Hello

Resolved! Automatic renewal failed

I forgot to renew my subscription this month. I have already recharged, but it didn't auto-renew and I can't use the data. How can I continue my subscription?

Over pay for my plan

Hello, of some reason you're keep charging me twice, I don't know how to stop it and also I over pay now so o don't have to be charge for another 3 months.. thank you Natalia

Resolved! I cant see my simcard and plan on my dashboard

hello, ******** was my number, I registered in my name with EE support, now it got disappeared and my sim no longer works in my phone, I live outside of the uk, is there a way or a solution that brings me same number back? [mod edit: removed person...

Buy a Pay as You Go Plan with sim

Hello i’m spanish and i have an sim 2 years ago, the sim works in spain but now i want to reload the sim with the pay as yo gou plan 15£ (25Gb + 50 free)i don’t know how to do it, and also i don’t know that if i top up my sim card from the panel i wi...

Resolved! Top up

How do I pay for a subscription with the top up I have just put on the phone please

Resolved! How do I speak to a real EE support person by phone?

the 150 number just takes me through automated options, how do I speak to a real person about a query?Thank you

payg problem

hi there, if I ordered online and paid for a payg plan why is my sim with 0 minutes text and no internet.thank you