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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 21516 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12372 Views
  • 0 replies
  • 6 Helpful

Travel Roaming Data - not fit for purpose

I was recently in Morocco and bought a zone C daily pass.  I turned off all apps using data roaming. However my pass was used up in ten minutes. Completely useless and not fit for purpose. I only needed the data to assist with getting from A to B. I ...

Ali284 by • Visitor
  • 388 Views
  • 2 replies
  • 1 Helpful

Resolved! not able to top up credit

Hello im not able to up credit filling all card details but in last step when need accept payment ist all the time showing error!!

Gincha by • Visitor
  • 265 Views
  • 1 replies
  • 2 Helpful

Nuisance calls

4 weeks ago I purchased a pay as you go EE sim for my daughter. Only 6 people have her number (myself and her dad and 4 friends) and she hasn’t used it in those 4 week to sign up to anything or do anything than arrange who she is walking to and from ...

Reedy1 by • Explorer
  • 272 Views
  • 1 replies
  • 0 Helpful

Resolved! Hey

Hey there I need help with pays as you go unlimited internet 

Tariff plan

I paid 10 pounds per month, but the tariff plan is not changing, please fix it

Islombek by • Visitor
  • 254 Views
  • 1 replies
  • 1 Helpful

Resolved! EE staff was being rude to me

I visited the EE store at 98 Long Acre, WC2E 9NR today to ask them help to change my pack because i cannot do so either in my phone app or website. I nicely asked the staff to help me adjust the pack, she took my phone and told me to do it in my app(...

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