Pay as you go

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Paying for my daughter’s subscription pack

I pay for my daughter’s subscription pack, she has her own EE account but it’s linked to mine. My debit card has expired so this month’s pack didn’t get added, but I am unable to add my new card. It says needs further authentication from cardholder ...

Pays as you go

I was getting a pays as you go option deal for £20 which has 150 gb and now I ain’t getting the option on the app

Resolved! No signal on SIM card recently changed to PAYG

Hi all,I recently went travelling and thus converted my monthly sim to a payg. I was told to keep this active I had to make a call from it every few months. So I gave the physical sim to my family in the uk and asked them to do this for me, while con...

Top Up

I've tried to top up my phone 3 times in the last three days. And the money is going out but it keeps saying I don't have any data or credit left. When I've only had it for a couple of hours and didn't use it at all.

Need to change credit to subscription

I have credit of £20. I need to change it into monthly £20 plan.

My account shows my data add on as 'active' and yet I cannot connecty browser

How to register an old PAYG Sim online to secure my number

How can I register my PAYG sim that I have been using for years (topping up by card which I want to still do), but want to register my number in case I ever lost my phone as the number is important to me. I registered for an EE account but can only s...

Pay as you go 10% off with direct payment

I am just about to set the above up . My question is do I set the top up payment to £10 as it’s a £10 pack or do I edit the payment to £9 which is what it should be with the 10% off ?

Resolved! Can’t use credit to buy a pack

I already have money in my credit, I want to use that amount to buy a £20 pack, but I can’t without paying more money. I just want to use the amount of money I have spent on my credit to buy data

Topup pay as u go

I got told that I needs to Topup £20pound as my pk has runned out I toped up with my bank card and it’s saying that I have no credit and sayin last Topup was made on the 12th October Wts goin on