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TylerD1 · ‎01-11-2026

Hi, I purchased a bundle on Friday morning for 20G data I paid the £10 and it came through. That was around 3 am, I used my phone later that morning but while using it to listen to Spotify it just ran out and said I need too top up. I'm not paying another £10 for it too last a couple hours then run out again. Could someone please help.

Leanne_T · ‎01-11-2026

Hi @TylerD1

Thanks for coming to the community.

If you check your device settings, this should show if you have any apps set up to update over mobile data, or any apps running in the background which may have used the data.

If you're data has run out, you would need to purchase a new pack or data add-on. Texting ALL PACKS to 150, will show all available packs if you wanted to purchase one with more data to suit your usage.

Thanks.

Leanne.

View solution in original post

Northerner · ‎01-11-2026

Hi @TylerD1

Text BA to 150. What does it say.

Data is down and up not one way.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎01-11-2026

Hi @TylerD1

Thanks for coming to the community.

If you check your device settings, this should show if you have any apps set up to update over mobile data, or any apps running in the background which may have used the data.

If you're data has run out, you would need to purchase a new pack or data add-on. Texting ALL PACKS to 150, will show all available packs if you wanted to purchase one with more data to suit your usage.

Thanks.

Leanne.