Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 11926 Views
  • 7 replies
  • 7 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8762 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 29613 Views
  • 25 replies
  • 21 Helpful

Re: Credit issue

I topped up my ee sim card by £10 it took the credit for a subscription pack I don't need or want a subscription pack I never asked for the pack so please would you kindly help me out here and take the pack off and refund me the £10 credit please thi...

SPEND CAP

Hi I would like to remove my spend cap so I can use my phone credit 

Resolved! Can't access internet over mobile data

I have a pay as you go contract and a Moto g6 phone. Connecting to WiFi is fine but I have tried everything to use the internet over mobile data including buying a 2.0 GB data add on but nothing has worked. I cannot get mobile data to work at all. 

Xa2 by Investigator
  • 135 Views
  • 18 replies
  • 0 Helpful

Resolved! Changing from PAYG to contract

I have tried using the link previously posted to look into changing from PAYG to contract but the link does not work.I have also messaged SWITCH to 150 to get a discount code, as per the app stated to do, but this does not work either.How do I change...

Resolved! Question

I have 500 minutes and text also £5,70 credit but I try to make a call all i get you dont have enough credit to make this call not phoning landlines

MIKE363 by Investigator
  • 71 Views
  • 10 replies
  • 0 Helpful

Pay as you go on new nano SIM

I have used a cheap brick phone with a pay and go SIM for years - it was a T-Mobile phone and SIM and my provider later switched to EE. I just purchased a SIM free iPhone SE 2022 but my old SIM card does not fit in the device and I need to purchase a...

ellakap by Explorer
  • 43 Views
  • 3 replies
  • 2 Helpful

Resolved! How to cancel a auto top up

Hi all, Signed up to EE PAYG and picked a £10 pack. I set the auto top up for £10 for 3 days before the pack was due to renew thinking it would be taken from the balance BUT now find it just bills the card again and the auto top up amount is not used...

Dcollett by Investigator
  • 57 Views
  • 5 replies
  • 1 Helpful