We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Does purchasing an add on from my existing credit count as a chargeable activity? Or would it have to be from adding new credit? Trying to make sure my number doesn't get deactivated while I'm abroad.
I need to know if i can transfer my phone number from a PAYG sim to a Monthly sim with a new deal. It's not an option you get online to use a previous number and when i go on the app, i only get a small number of upgrade options and they're all rubbi...
On this months renewal of my legacy 1Gb Everything plan, the way of accumulating boosts has changed to the way they work on the new plans. Previously it showed the purchase of packs as 3 circles which filled in as each of the three packs were purchas...
I’ve ordered a pay as you go sim card recently with the plan , i downloaded the app but I can’t see my plan. It says I don’t have one did i miss something maybe??
My Top-up failed due to a system error to add bank card.Also the system just didn't let me add any bank card to it. My card is a MasterCard that is useable across Europe and UK.I need to top-up the account otherwise the monthly contract will terminat...
I've managed to accumulate a three figure overpayment on my PAYG subscription, and have previously used a chat function on the website (I think) to get a refund. My text notifications and 150 tells me I'm topping up £10 on the 10th of the month, the ...
Your website for topping up the phone is truly awful and has been for years. It is virtually impossible to log out (just keeps recycling until it comes up with "the error is ours please reload the page"). It takes forever to find anything, it is imp...
I got my daughter a phone for her birthday with a ee pay as you go sim. I've taken out a pay monthly for her instead of having to top it up all the time but im having issues transferring her number to new plan how do I do this? From an ee pay as you ...
I have decided to change the mobile supplier because I can never answer or making phone calls in my new house. I need to rush to the garden to answer all time when there is a phone call coming in. I have complained about it many times and have had e...
