Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! NHS discount

I.keep getting an error code when trying to input my nhs code?thannks

Resolved! Sim Cards

I've been given a Samsung Galaxy phone and as I'm hoping to setup a community project, I'll be wanting to use an alternative number for the project and so I'll need a new pay as you go sim card and I don't know if I can get one sent to me or do I hav...

Resolved! EE Billing does not work

""Your request for this service failed. Premium rate / 3rd party services are currently barred on your account. to remove the bar please text UNBAR to 150"" ~shows up whenever i try to make a payment via google play ee billing or even add EE billing ...

Resolved! unused credit

I have some unused credit that hasn't been used in a couple of years since I started using an auto renewing subscription pack. How can I get this used up so it is not wasted?

pay as you go error

Resolved! eSIM

Are eSIMs available on payg? How do I get one so I can upgrade my phone to the iPhone 17 ultra

Resolved! Request

Hello, this is my first time here.Nice to meet your community.)I live in Russia andhave an EE SIM card with the number +44 7*** ***411.It was active for a while, and I was receiving SMS messages on my smartphone.Recently, this SIM card became inactiv...

Card payment

I am trying to add a new card for monthly card payments. I enter all my details, but when it tries additional payer authentication the website fails and returned an error to say the content is blocked. I've tried multiple browsers and multiple machin...

Resolved! Pay as you go number mistakenly deactivated

I recently switched my EE number to a pay as you go plan in August 2025, as I am travelling another country and getting an E-SIM for that country, but also wanted to keep my UK number. I have a dual sim in my phone currently with my Canadian E-SIM an...

Resolved! EE pay as you go wifi calling

I am trying to confirm if wifi calling is an option on pay as you go many thanks