I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May).
You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB.
This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers.
We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons.
New PAYG Data Add-ons
1 Day Add - ons
1GB - £3Unlimited - £5
7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number.
When would my phone number go into hibernation?
If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs.
Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.
How do I make sure my data will rollover?
I...
I have a EE SIM card with no current plan.I want to add a 30-Day Saver Plan for mobile data. linkHowever, when I try to purchase the plan, it want to send me a new physical card which I do not need.How do I add the plan on my current SIM card?
I brought a EE 120GB Pay As You Go Data Only SIM Card about a year ago which I think has now run out - can I top this up or do I just need to buy a new card ?
Hi,I had to travel abroad for a while and due to inactivity on my SIM, EE told me my account had been deactivated. I tried to ask to reactivate it but they couldn't help on this matter and asked me to get a new SIM card.I would appreciate if I could ...
I just bought a plan and it did not start immediately. Stating that it would start on the 9th of March as the previous Subscription it meant to expire. How to I make this start now.
I've had a text from 1121 offering 150 mins, 200 SMS and 50MB data for 90 days all for £5. Offer ens 28th Feb 2026.Is this genuine or is it a scam.Thanks
Hello, It's been a while since I have the following problem. I top up my account with credits every month on time, but my £10 Pack doesn't automatically renew. As a result I loose all the unused data, minutes and texts.What's the problem? Any help wi...
Back in June 2026, I purchased a Pay-As-You-Go sim to use as a work phone number. I specifically purchased PAYG as I would be communicating very little using that SIM - mostly it was so that I could provide a number to colleagues that was not my pers...
Hello, I mistakenly bought three add-ons related to calling abroad: (1) Rest of World Minutes (2) EU Minutes (3) 100 mins add-on. Please can these be cancelled and can I get refunds? I haven't used any of these yet. I need to call Switzerland and mi...
I'm on pay-as-you-go, and every 2nd time I top up £10, I'm supposed to get 400 texts and 1GB to use the next month. So a few weeks ago I top up, I get a text from EE saying I have 1GB of data. At the start of the month I check the website and it says...
