If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hey I've been with EE for a bit now on a pay as you go sim and liked the coverage so wanted to move to pay monthly, went to buy 20gb for £10 24month contract, put all my details in and then it asks to finalise it I need to speak on chat but when I c...
Hello I have 2 mobile phones on a 24 month contract. I have unlimited data and data boost. I also have EU roaming. I have my broadband with themI want to leave EE broadband and move to sky who are offering me 24 month deal for broadband and anytime c...
Dear EE Customer Service, I am currently abroad and have unfortunately lost my EE SIM card. As a result, I am unable to access my account because I cannot complete the two-factor authentication required to log in. Additionally, I’m unable to call EE ...
So for context: I went travelling on 6th January and needed to keep my UK EE number active while away so that I could keep using OTP passcodes and WhatsApp. I contacted EE on the phone who said that I would automatically transfer from a paid monthly ...
Hi, I have a pay-as-you-go SIM card and it’s now blocked because I haven’t used it for around 6 months. I’m currently in Australia. How can I contact customer support without calling them? It’s expensive to call. Does online chat work or can I email ...
My new PAYG sim will accept texts from other phones and EE, but not any codes sent from websites, Is this a common issue? [Mod edit: add title]
I'm trying to change from my £10 monthly subscription to PAYG on the EE mobile App. Can anyone help please?.
Hello, I'd recently contacted EE customer service through live chat to switch from pay monthly to payg. Then I'd waited the 30days and paid the final bill. However, instead of having a payg set up, I have now lost access to my number, the app says th...
Hello, theres an issue with app topups. When paying it says the payment is successful via the app (iphone/ios version) ibut it seems there is an issue (possibly with vesta) because afterwards the payment doesn’t get taken from my bank even though th...
hi, i need a community manager to help me with a manual line refresh. my 4g data works for rcs, and the ee app shows i have £5 credit, but i cannot call 150 or send/receive any texts. it says 'service unavailable' when i try to buy a pack. i think my...
