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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1476 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2030 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26666 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14214 Views
  • 0 replies
  • 6 Helpful

Resolved! £10 Subscription Pack

I have purchased a £10 Subscription Pack. Although my account shows 499 minutes, buth my Credit still shows £0. Surely my credit should be £10? 

Help with PAYG plan after switch from contract

I switched from a contract to PAYG a few days ago, then went online to top up and select a plan (8GB) but the plan will not start even though I have enough credit. I have been with EE for 3 years with the same number and switched to PAYG because I am...

rmbe by • Investigator
  • 156 Views
  • 6 replies
  • 10 Helpful

Resolved! Reactivated sim

Hi, I had an EE PAYG SIM that I haven’t used for several months. I recently topped it up, but it shows as inactive and might be deactivated soon. Could you please check if the number can be reactivated or refund my top-up balance?

Resolved! Pay As You Go Automatic Subscription

Hi,Is there a way to get a report or statement on the subscription packs I've bought this year? I need to submit it to my employers for reimbursement, and they won't accept a bank statement. I'm pay as you go but it automatically enews every month us...

medbkc by • Visitor
  • 72 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: Live chat

Hi there. I downloaded an esim last night as I am flying out tonight which I realised deactivated my sim. As I was here for today and need my phone I tried to delete the eSIM. But looks like I’ve deleted both eSIM and my current sim. I need to downlo...

Pinar67 by • Explorer
  • 143 Views
  • 5 replies
  • 3 Helpful

Resolved! Credit not activated

I bought £10 of credit for my grandchild’s phone (their number is on my account) and although it is showing in the account, their credit doesn’t seem to be activated and they can’t make calls and have no data. How can I activate it? It is now showing...

Resolved! Very Confused

Just signed up for a PAYG number online and assumed after they took my payment I’d be able to immediately activate an eSIM on my phone and be given a new number. Nope. Just an email saying I’m get something in 1-2 business days. What will I get? I do...

OSHYTOSHY by • Investigator
  • 132 Views
  • 4 replies
  • 2 Helpful

Resolved! Missing credit

I had £20.00 credit . £1.00 has been taken .. why ...?

wilco58 by • Established Contributor
  • 578 Views
  • 15 replies
  • 2 Helpful

Resolved! plan

ive just bought £15 and i wanted the PLAN15 but its not working i always have this issue i end up going to the store but cant go right now so need help pls

jcb_010 by • Investigator
  • 134 Views
  • 5 replies
  • 1 Helpful

Data add on via 150

Tried to purchase limitless data for one week by using 150 and then texting - have applied twice and still no response or confirmation it has been set up - tried to call EE and the service isn’t working what son do??

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