Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

direct debit

We would like to pay by direct debit.Is this opossible with a dutch bankaccount?

Keeping my UK number

Hi. I am currently away travelling for 4 months and before I left the UK I switched to a PAYG sim so that I could keep my UK number. Whilst being away I have topped up my account just to keep it active.yesterday I received an email saying that becaus...

Resolved! Sim not recieving calls

My sim has stopped receiving calls, when people call me it just says this number is not receiving calls. I have had this sim and number for years. I need to keep my number if I change sims

Resolved! Pack automatic renewal error

I was originally on pack 15 and when it expired I tried the pack10. This wasn’t suitable for me so I stopped the pack after it had expired and selected pack15 but, when I topped up my balance it has automatically started a pack10 onto my account, thi...

Resolved! Revert SIM back to PAYG

Hello, last week I signed up for an offer within my EE PAYG account for a monthly deal at £20 (unlimited calls, texts & data). My plan was activated but I changed my mind. I called EE customer services and asked for my plan to be cancelled and to hav...

Resolved! Long term travel - Cancel contract? Any other options

Hi, I'm going away long term (potentially 18 months or more) I'm currently on a EE pay as you go SIM however when I go abroad I don't plan on using roaming due to the high costs, I will also be in countries where I won't be able to use my SIM and wil...

Cant Call or text or recieve calls or texts

Last night i topped up my card got a confirmation text and since then i cant seem to receive calls or text or send any.

Online chat

I am a PAYG customer and need to speak to someone via Live Chat as I am abroad and cannot text or call. I have looked on the Help and Contact Us page and it only gives me the option to text or call. Please can someone help?

Resolved! Online chat

Hi I’m trying to speak to someone on the online chat about account but it’s not coming up….im on 125gb for £30 and noticed on website can now get 150gb for £20 it’s wanting me to buy new sim which I don’t need, I can’t do call as deaf so need the on...

Resolved! Top up

Hi, how does the top process work? Will you debit my EE account (which has £20)? Or will you debit my bank account?