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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22717 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12767 Views
  • 0 replies
  • 6 Helpful

Resolved! Balance and charges

One day in March credit was £6.01, few days later it was 25p. I hadn't used text nor phone. Where did the credit go?? I text 150 to ask. Did not get appropriate reply. Cannot get through to call 150. What are you going to do about this and my lost cr...

Khg by • Investigator
  • 180 Views
  • 13 replies
  • 4 Helpful

Can't buy a pack or activate EE SIM – keep getting errors

Hi everyone,I recently got a new EE Pay As You Go SIM. I installed the app, registered my account, and inserted the SIM in my phone. I want to buy a pack (preferably unlimited), but whenever I try to do that through the app or website, I get errors o...

Ivan39 by • Visitor
  • 69 Views
  • 1 replies
  • 2 Helpful

top up not working

Hi,I have tried for hours to top my account but every single time i get stuck after entering card details with text saying “Additional payer authentication required to complete your payment.” The authetication window never comes up and the payment ne...

707 by • Visitor
  • 71 Views
  • 2 replies
  • 1 Helpful

PAYG account set up from abroad

Hi, I've recently switched from contract to PAYG as I moved out of the UK. The operator who helped me to close my contract said I should contact EE to open a payg account in the App. How do I open one there? I'm still logged in to the app, but I can'...

Ololo4445 by • Investigator
  • 119 Views
  • 8 replies
  • 1 Helpful

Resolved! Using my credit

I’ve just topped up £10 on my credit and am trying to get the £10  8gb pack using it , how do I get it without doing a subscription?

Milo60 by • Visitor
  • 173 Views
  • 4 replies
  • 3 Helpful

Pay as you go

Hello, I am an Ee pay as you go customer abroad in Thailand. I would like to send a text but they are not delivering please can you help? This morning I put £5 on my account. 

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