If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi, I have a few questions about my account. I changed my plan in an EE store recently to the £10 monthly 20GB plan. Could you check if the change has been processed correctly?My current data expires on 13 June. After the next month ends, if I don’t ...
Hello, I'm finding it difficult to figure out the cost per minute of making calls to USA. I have an ancient £1 Talk and Text plan. Can anyone help me out. Thank you kindly.
My account is restricted although i made payment
To make it simple, I don't want to renew with credit every time, I want to setup with bank card. I've set the bank card up because I had to top up my credit by £10. But now when trying to setup reoccurring payments, I get the response in the second p...
Hello,I am travelling in South Korea with zero signal on Pay As You Go. Need an admin to log an activity so my number doesn't hibernate and I lose my number.I cannot phone EE due to no network and I cannot find their live chat function which sued to ...
I have added £10 credit to my PAYG SIM so I can select another plan for my mobile wifi router. When choosing a plan, I get a message saying the payment hasn't gone through. However, I am also unable to text or call 150 when I put the SIM into my phon...
Hi, I was a previous pay monthly customer with EE before taking a SIM only plan with another carrier. This week, I selected a £15 a month saver PAYG sim package and I am unable to link this to my account. I get the error message: 'Given Name'. How a...
is there a way to start a live chat with EE? I tried sending HELLO to 150 but it will not deliver. I also tried calling but the call won’t connect. I’m in Australia so not sure if this is causing the issues. I urgently need to contact them as they ar...
Traveling to UK for vacation. We would like to get the pay-as-you-go 30 day plan. Can you use an eSIM with this plan or do you need a physical SIM card? If you need a physical SIM card, how can you get it other than going to a store?Thanks.
Norm, when I use up all my data, I usually just set up another using the last four numbers of my bank card, but this time it wasn't playing ball. I had to add £30.00 credit, which meant I was £2.00 out of pocket because I get a discount for registeri...
