Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1471 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 2028 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 26662 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14209 Views
  • 0 replies
  • 6 Helpful

just brought a e sim

hello does anyone know how to activate a new pay as you go SIM card I brought it form a shop yesterday but I can’t receive texts or anything still? 

oweneve1 by Explorer
  • 104 Views
  • 3 replies
  • 0 Helpful

Taken money

i bought 30 pounds worth of 10 credit and it did NOT save and my mom was fuming about it, It said "if we take ur money we will return it" but u cant really js do that cuz u NEED to di it at the exact moment bc we need it for a reason...

Resolved! New pack won’t activate

I tried changing my pack to pack15 by texting 150, it says “you are currently on one of our old plans choose below….you have selected plan 15 text yes to switch” I text yes, it says “To buy your £15 plan again, simply top up £15 and your plan will st...

Maddiek1 by Visitor
  • 111 Views
  • 1 replies
  • 1 Helpful

Call details

I am a no frills payg customer, topping up occasionally as I am a very low user.I would like to see the details of what calls and texts I have made in the past month.There is nothing in my online account, it just shows the remeaing credit amount.The ...

Unable to receive texts whilst abroad.

Hi  I am having the same issue. I have been abroad (Japan) for a while and cannot receive texts including verification codes. I am on PAYG. When I text to 150, messages are not being delivered.

Em1233 by Investigator
  • 134 Views
  • 4 replies
  • 1 Helpful

Swapping Plans

Currently on the 10% saver 30 day plan, 50gb for £20, just seen the summer sale offer 150gn for £18, how do I swap over to this offer?

DD246 by Visitor
  • 80 Views
  • 1 replies
  • 1 Helpful

Resolved! issue with topping up paygo from abroad

I seem to have a problem with topping up my paygo online from abroad. I have used the EE site both as me and anonymously and am using a UK (in fact I have tried a number of UK) bank card. I input all the data and it comes back error. My only option f...

Lisa88 by Contributor
  • 102 Views
  • 1 replies
  • 2 Helpful