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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1680 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2402 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 27277 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14419 Views
  • 0 replies
  • 6 Helpful

Resolved! New SIM and number won't work with packs

I had two EE numbers: one that I use all the time, and another spare one that I keep as a backup.I didn't top up the backup one for a year, so it got cut off, and I ordered a new SIM.My new SIM arrived, I put it in my phone, and all seemed fine. The ...

Mag1922 by • Valued Contributor
  • 435 Views
  • 6 replies
  • 2 Helpful

Resolved! Anyone had this issue before?

When I go to make a payment whilst topping up I get an error message saying the content is blocked & to contact the site owner. any advice?

Ywmsar by • Visitor
  • 240 Views
  • 2 replies
  • 0 Helpful

PAYG package - EE have stolen my data boosts and rollover

Please excuse the click-bait style title.My PAYG SIM-only package always auto renews on 7th of every month, but this 7th October it didn't. There is no problem with the debit card or the bank.On the same day, 7th October, EE messaged me the following...

Marvo1 by • Investigator
  • 332 Views
  • 5 replies
  • 2 Helpful

Resolved! Re: Top up

im having the same problem.try to top up and says that its some errors and just dont let me top up.Any solution?

Resolved! Data rollover

My 20£ pack is about to end & I was looking to get a 5 or 10 £ pack now. Could someone please tell me if I will be eligible for a data rollover if I switch to a lower priced pack such as 5£ or 10£ flex 

Ashima by • Investigator
  • 502 Views
  • 10 replies
  • 6 Helpful
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