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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1995 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3135 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28902 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14793 Views
  • 0 replies
  • 6 Helpful

Resolved! No service

I have decided to change the mobile supplier because I can never answer or making phone calls in my new house. I need to rush to the garden to answer all time when there is a phone call coming in. I have complained about it many times and  have had e...

hcytam by • Visitor
  • 130 Views
  • 1 replies
  • 1 Helpful

5G on PAYG

A quiet roll out for 5G on PAYG? Nice!https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/payg-5g

354- by • Star Contributor
  • 252 Views
  • 3 replies
  • 2 Helpful

Resolved! Subscription purchase receipt

I just joined EE, and purchased a phone subscription pack. I would like to get the payment reimbursed and need the receipt of the payment, which I cant find anywhere. Can someone help me with this?

Zeyna by • Visitor
  • 191 Views
  • 4 replies
  • 3 Helpful

Resolved! Where to see the break down of my usage

Good morning.When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minut...

Resolved! How to stop getting PAYG alerts?

Does anyone know how to stop getting the alert telling me i need to have £X credit for my plan to renew? These texts come in at 00:40 every month. No texts should come in at this time when people are sleeping. If i cant turn it off im gonna have to b...

Yeenaru by • Visitor
  • 110 Views
  • 2 replies
  • 0 Helpful

Resolved! Do saver plans restart at midnight or not

So I got a £10 saver plan activate when it restarts on the 30th of December what time foes it normally restart?Can I ask which is better saver plan or just general top up I ask because I got a saver plan of £10 and just wondering which is better top ...

Activating my new prepay SIM

URGENTGood afternoon,I picked a SIM only on my way to Spain, I topped it up with £20, and the payment went through.In Spain, it doesn't seem to make or receive calls. I registered the APP and online account, then I could access my data and I can see ...

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