Pay as you go

A place to give pointers and seek advice on using pay as you go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22230 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12618 Views
  • 0 replies
  • 6 Helpful

can't view monthly packs

Hi, i simply can't view any packs. when i view packs webpage  either from website or app it shows me error with _Packs ErrorWe're working on fixing this page. In the meantime, find help at ee.co.uk/help

Abir007 by Investigator
  • 152 Views
  • 7 replies
  • 7 Helpful

Resolved! £5 Pack

how do I get more calling time with £5 voucher credit 

Ckfm11 by Visitor
  • 83 Views
  • 1 replies
  • 0 Helpful

Pay as you go

 i ordered a £10 top up and the money was taken from my account but received this message and no top up , how can I get my top up or money back ? 

1000011603.jpg

Resolved! Top up

@I bought a top up voucher but I have no data to top send a message to 150. How can I use the voucher

Ohenetwo by Visitor
  • 625 Views
  • 7 replies
  • 0 Helpful

£15 top-up showing as £0 credit

HellloOn the 19/03 I topped up my Pack with £15 to roll it over.  Got the confirmation through the mobile.  Today I tried sending a text message (it would not go through) after checking around I have discovered that my credit is at £0.  So the top-up...

Bought new sim

Hello I need some urgent help. I bought new sim. I tried to contact customer service, restarted phone and tried everything it was 10 pounds sim but balance is 0 unable to call or text anyone. Watched many videos but don't know how should I fix this. ...

PACK10

I want to add a extra add ons, so I can use data in Europe. I accidentally pressed the wrong pack which is PACK10.This isn't Euro data, this just changes my subscription. I haven't pressed 'YES' to buy the pack.How do I cancel this text alert so I ca...