Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Will my PAYG SIM be deactivated if I'm not in the UK but top up regularly?

Hi,I have EE Pay As You Go SIM cards that I'm not able to use in the UK for an extended period (around 4 months) — I won't be making calls, sending texts, or using data on them.However, I will be topping them up remotely (online) with around £8 every...

Resolved! Talk and Text Plan

I am on the EE pay as you go Talk and Text Plan. Normally I don't need mobile data.But is it possible to buy a data add on just for one day. I don't require mobile data for 30 days.And if so can this be done via text.Thanks.

Am so much disappointed in this ee services

Can call or text

Hi, this is my last resort.Last week I switched my old three phone number to a EE payg sim.I receive text messages and missed phone calls but can't send a text nor call.I have topped up the sim, and i bought a UK&EU 200 text package, nothing has chan...

Resolved! Re activate sim

My sim has gone into hibernation, I'm currently in Thailand and I've not used my ee sim in 3 months. It has been deactivated today, I called EE yesterday and they told me to call again today to re activate but I cannot use the sim to call.. is there ...

Activating a new pay as you go SIM card without using a phone

I’ve recently bought a Pay as you go SIM card and I need some help activating it. This SIM card is being used inside a teltonika device to allow me to use my phone online on holiday, as there is no WiFi in the holiday home. Is there a way to activate...

Abroad - called barred cannot even dial EE for support

I am currently abroad and didnt use my phone for a bit and now calls are barred. I cannot even call EE. I did a top up to see if it will correct things but it didn't. I am away until beginning of September and seem to be powerless to do anything abou...

Re: Hello i topped up 10 pounds on my ee sim but i didnt get any data

hi I'm george new to ee ive topup today my calls are still barred and i have allowance but when i go in the app it says i have 10 pound and when i pressthe confirm to pay with credit for a 10 pound plan it says can t pay so im confused can you please...

think i got scammed by EE

I brought a top up this morninf it took my money and now its tellinf me i never did that i have all the reciepts , ice tried contactinf and they wont pick up lol

Resolved! Switching PAYG plans

I want to change my plan to another of the same cost but my existing plan only just renewed and I don’t want to be charged twice; I also want to know if my existing boosts will transfer over to the new plan. I have just spent literally hours trying t...