Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Transfer of sim

I currently have two sims on my account, 1 I use, the other my son uses, now he is of age , he wants his own account, so he can pay for it himself and choose a plan he wants. He wants to keep his number. Is this possible. Or does he open his own acc...

Resolved! Debit card

Want to delete a old debit card from my EE pay go account

Resolved! Pay as you go £10 pack

Last week, I purchased a Pay as You Go SIM-only package for £10. My SIM card arrived within a few days, and I put it in my phone. It said EE on my phone, and I saw that the SIM card was activated. I installed the EE app and saw that the £10 package h...

Resolved! Delete my card details

I would like to request the removal of the card details currently saved on my account. I recently received a message stating that my package will be automatically renewed each month using the saved card. However, I would prefer not to have any paymen...

Resolved! Ordee sim

I want to order pay as you go sim

Resolved! I want data now to my sim

Resolved! £15 subscription plan not started

I added £15 of credit to my sim and am on the £15 subscription plan (new customer) - why hasn’t it taken my £15 yet and got going in giving me data and minutes?

Top up

My mrs topped up my account via EE online and the money came out , however my account hasn’t been topped up

Resolved! Issues with pay as you go plan

Hi EE Team,I switched to a Pay As You Go plan on 11th June 2025, and the 30-day transition period has now passed. My monthly plan has ended, and the EE app shows that my account is closed. I’ve also topped up my balance, but I’m still unable to send ...

Resolved! Changing plan

How can I can change my plan from monthly to pay as you go.