If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
My sim has been disabled . I need it activated . I have just topped up but unable to send a text. I can’t call customer service too . This is the only channel of communication.
I bought a voucher i thought my mum was top up but found it wasn’t i pd £15 can’t get a refund is ther anything i could do [Mod edit: add title]
Hello,About a month ago I bought an EE Pay As You Go SIM from Sainsbury’s. Since I didn’t have a UK bank account at the time, I paid for the first £15 pack using a friend’s Polish credit card.Later I added my own Revolut card when I opened my account...
My 24 hour is complete I don’t receive the sms what can I do I am very worried and my EE sim number is 07********* please can you chek my number is activate or not if it is not pleased solve my problem Mod note: Personal number removed from public vi...
I’m on pay as you go but need to get proff of my adress and phone number but it ain’t on app
I have a 30 day plan for calls and data my data isn’t working without WiFi
I am on a 30-day plan 8GB Data plan. When I did my payment the message was Your payment of £0.00 was successful. Your next payment is due on 23 April 2026.We'll take the payment from your credit balance. Make sure you have enough credit to cover the ...
Hello!Until now, I have always topped up my phone monthly using vouchers that I purchased. Currently, I have two EE vouchers of £15 each (purchased on December 14, 2025, and valid for 6 months after purchase - until June 14, 2026). I was unable to to...
Hi EE Team,My number went into hibernation due to the 180-day inactivity rule as I’ve been away from UK. I topped up £5 via the website 2 days ago, and the balance shows in "My EE", but the SIM is still not working. I now can’t send texts or call, I ...
