Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAC number to Port on a deactivated account

Hi,I had to travel abroad for a while and due to inactivity on my SIM, EE told me my account had been deactivated. I tried to ask to reactivate it but they couldn't help on this matter and asked me to get a new SIM card.I would appreciate if I could ...

Resolved! Mobile Subscription

I just bought a plan and it did not start immediately. Stating that it would start on the 9th of March as the previous Subscription it meant to expire. How to I make this start now.

Resolved! Text from 1121

I've had a text from 1121 offering 150 mins, 200 SMS and 50MB data for 90 days all for £5. Offer ens 28th Feb 2026.Is this genuine or is it a scam.Thanks

Resolved! My Pack doesn't automatically renew eventhough I have enough credits in my accou

Hello, It's been a while since I have the following problem. I top up my account with credits every month on time, but my £10 Pack doesn't automatically renew. As a result I loose all the unused data, minutes and texts.What's the problem? Any help wi...

Resolved! EE switched me to a monthly plan without notifying me

Back in June 2026, I purchased a Pay-As-You-Go sim to use as a work phone number. I specifically purchased PAYG as I would be communicating very little using that SIM - mostly it was so that I could provide a number to colleagues that was not my pers...

Resolved! Add on refund please

Hello, I mistakenly bought three add-ons related to calling abroad: (1) Rest of World Minutes (2) EU Minutes (3) 100 mins add-on. Please can these be cancelled and can I get refunds? I haven't used any of these yet. I need to call Switzerland and mi...

Resolved! How do I use my data?

I'm on pay-as-you-go, and every 2nd time I top up £10, I'm supposed to get 400 texts and 1GB to use the next month. So a few weeks ago I top up, I get a text from EE saying I have 1GB of data. At the start of the month I check the website and it says...

Resolved! Number disconnect

My payas u go number has been disconnected

Resolved! Can’t use my credit or communicate with EE

HiI use pay as you go and have recently topped my credit up. When I log in, the credit shows in my account. However, I can’t use that credit to buy a pack. The app is currently unusable so I tried the website. I get a message saying that the payment ...

Resolved! Data rollover

My 20£ pack is about to end & I was looking to get a 5 or 10 £ pack now. Could someone please tell me if I will be eligible for a data rollover if I switch to a lower priced pack such as 5£ or 10£ flex