Top up using a voucher

[Zee14]

Hi

i was wondering if you can still use a voucher to top up as it only says you Top up online using a credit card 

[Chris_B]

@Zee14  Yes you can.  

[nick_ro · Accepted solution]

Yes you dial 150 and go to the top up option. After hours it will tell you to press 1 for automated services. I think 360 takes you straight to the top up service.

Make sure your sim is active if you haven't used your EE sim for a long time.

Also make sure you top up an amount enough to cover your pay as you go pack.

[Lonewolf_au]

I need to top up from outside the UK, have a voucher but am a bit lost on how. Do I still try to call 360? Or ±44360

[Leanne_T]

Morning @Lonewolf_au

Thanks for coming back to the community.

Where are you at the moment?

Can you try the below options for topping up with a voucher: 

Text 150 with VO then a space and then the 16-digit voucher number

e.g VO 1234567891234567

Or, call 150 from your EE phone and follow the instructions

Leanne.

[King22]

Also outside the UK 

Can't top up with voucher. What else can I do?

[Christopher_G]

Whereabouts are you, @King22?

Have you tried both the text options and calling 150/360?

Chris

[King22]

Won't work in Africa.

[Christopher_G]

Which country in Africa are you, @King22?

Chris

[MarcDiocares]

I already have voucher for the Ee using recharge app