Top up data

siddd98 · ‎22-10-2026

I topped my EE mobile with £9 - 3GB - 7 Days data, but in balance it still shows 0MB left.

I received a SMS from EE that ( Your £9 3GB data add-on for 7 days has been added. This will end at 23:59 on 29/10 )

I am still not able to use data from my phone - I need help on this please! @EEcustomer

[Mod edit: Removed mobile number. Please don’t post identifying information on the forum. Thanks.]

XRaySpeX · ‎22-10-2026

@siddd98 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Rach_H · ‎23-10-2026

Hi @siddd98,

Welcome to the Community!

I'm sorry to hear about the issues you're having with your pack. Are you able to use the calls and texts that are included, or is this a pack that only included data?

Rach