Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 2242 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 3709 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 30292 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 15173 Views
  • 0 replies
  • 6 Helpful

Resolved! Re: Re: Awful website EE

Your website for topping up the phone is truly awful and has been for years. It is virtually impossible to log out (just keeps recycling until it comes up with "the error is ours please  reload the page"). It takes forever to find anything, it is imp...

tonyk77 by Investigator
  • 284 Views
  • 5 replies
  • 6 Helpful

Resolved! lost my number ?

Hi from EE. As you haven't made a call, sent a text, used some data or topped up, you will now lose any remaining credit (as per our terms and conditions). Your service will also be disconnected within the next three months and we'll text you beforeh...

gooooz by Investigator
  • 158 Views
  • 10 replies
  • 3 Helpful

Pay-as-you-go pack but no credit to make calls

I’m having the same issue. I ported my number from Three to EE and bought a pay-as-you-go SIM that should include 500 minutes and 8GB of data (as confirmed by the activation message). However, it now says I have no credit to make calls, I can’t recei...

moharira by Visitor
  • 125 Views
  • 3 replies
  • 2 Helpful

Resolved! hello

hello i have an issue with my sons phone not receiving calls but it fine received text and using in wifi it’s a pay as you go sim are you able to check this for me please  thank you 

Resolved! PAYG SIM - Calls blocked, need reactivation

Hello.My EE Pay As You Go SIM is fully restricted.Credit is available, SMS works, but incoming and outgoing calls are blocked.Service SMS to 150 / 60071 cannot be sent.The SIM was inactive for a long time.I will send the phone number in private messa...

Rene8ade by Visitor
  • 125 Views
  • 2 replies
  • 2 Helpful

Resolved! payasyougo number deactivated

so i buy pay as you go sims so i have a number incase of emergency, when you sign up to something they want your number so my bank/stock market/paypal is all connected to my numbers and want to send me a code for a more secure login. but because i do...

Resolved! paying with credit

i pay for a £35 subscription pack each month and i have £35 on my credit but it never takes off credit so i keep havingto pay an extra £35 out of my bank what do i do to pay out the credit