If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello, I have £20 credits in my account but cannot subscribe for the 20 Prepaid pack. This issue only happened two days ago when trying to renew. This is the first time having this issue and have been using the same method for over a year.
I phoned an advisor earlier today to get £30 refund as I’m changing from pay as you go to a contract, all went through okay and should get the money within 72 hrs, advisor very helpful throughout the call. but I logged into my account and the £30 is ...
Please excuse me if these are really dumb questions, but....1. I now live outside the UK, so haven't used my EE mobile much for a couple of years - except as required keep my number active. I'm returning for a visit shortly, and want to add a 'Pa...
My PAYG subscription pack did not renew. I have the credit showing when I text either AL or BA. However, on the EE site, it says that I have a subscription pack waiting to renew but need to top-up.I have also texted NOW and it also says top-up credit...
I don’t know how my daughter’s old number need remove number because daughter’s SIM card not use not anymore she got new SIM card need put top up but won’t remove old number for set up account number for mobile please let me know thanks you
I have set this phone up for my dad as emergency no. As he land line sometime goes down. It has been suspended i didn't realise as I just topped it up today for him thinking that was why I couldn't call him. How do I get it unsuspended?
I want to contact with ee unlimited data minute and text ?
No one has been able to help me to solve the issue yet even EE!!!It’s been a long time I cannot top up my balance and I have tried everything what I have been told by the community, EE and other advisors.
How the heck do I add a prepaid plan to my mobile phone, I have a sim already & I have topped up so there is credit there, but there is no plan? the website is not user friendly at all.
