Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Very Confused

Just signed up for a PAYG number online and assumed after they took my payment I’d be able to immediately activate an eSIM on my phone and be given a new number. Nope. Just an email saying I’m get something in 1-2 business days. What will I get? I do...

Resolved! Missing credit

I had £20.00 credit . £1.00 has been taken .. why ...?

Resolved! plan

ive just bought £15 and i wanted the PLAN15 but its not working i always have this issue i end up going to the store but cant go right now so need help pls

Data add on via 150

Tried to purchase limitless data for one week by using 150 and then texting - have applied twice and still no response or confirmation it has been set up - tried to call EE and the service isn’t working what son do??

just brought a e sim

hello does anyone know how to activate a new pay as you go SIM card I brought it form a shop yesterday but I can’t receive texts or anything still?

Taken money

i bought 30 pounds worth of 10 credit and it did NOT save and my mom was fuming about it, It said "if we take ur money we will return it" but u cant really js do that cuz u NEED to di it at the exact moment bc we need it for a reason...

Resolved! New pack won’t activate

I tried changing my pack to pack15 by texting 150, it says “you are currently on one of our old plans choose below….you have selected plan 15 text yes to switch” I text yes, it says “To buy your £15 plan again, simply top up £15 and your plan will st...

Resolved! It can receive text messages, but it cannot make phone calls or send text messag

I'm currently abroad. Then I discovered that I can receive text messages, but I can't send them or make calls. If someone calls me, they will get a voice message saying "mobile number is currently unavailable". If I call someone, they will simply han...

Call details

I am a no frills payg customer, topping up occasionally as I am a very low user.I would like to see the details of what calls and texts I have made in the past month.There is nothing in my online account, it just shows the remeaing credit amount.The ...

About 150gb

Hi there. I have 2 questions need answers