Price cap

Mcookie
Explorer

Why can’t I change my spend cap online? Have tried but keeps saying unavailable 

3 REPLIES 3
Mcookie
Explorer
 
Chris_B
EE Community Star
EE Community Star

@Mcookie  there isn’t a spend cap on PAYG.  A spend cap is to allow up to a a set amount on a contract so you can not go over it to be billed a high bill.   It’s a set limit for contract customers.   On PAYG you load up with credit and that’s your limit until it’s used up. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

There are  Charge to Mobile transaction limits of £40 / transaction or £240 pm & they can't be changed.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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