Price cap

Mcookie · ‎22-03-2025

Why can’t I change my spend cap online? Have tried but keeps saying unavailable

Chris_B · ‎22-03-2025

@Mcookie there isn’t a spend cap on PAYG. A spend cap is to allow up to a a set amount on a contract so you can not go over it to be billed a high bill. It’s a set limit for contract customers. On PAYG you load up with credit and that’s your limit until it’s used up.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Mcookie · ‎22-03-2025

Chris_B · ‎22-03-2025

@Mcookie there isn’t a spend cap on PAYG. A spend cap is to allow up to a a set amount on a contract so you can not go over it to be billed a high bill. It’s a set limit for contract customers. On PAYG you load up with credit and that’s your limit until it’s used up.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎22-03-2025

There are Charge to Mobile transaction limits of £40 / transaction or £240 pm & they can't be changed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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