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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 21878 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12492 Views
  • 0 replies
  • 6 Helpful

Cant use EE voucher to topup my phone

Hello guys,i've recently purchased electronic top-up voucher from tesco.At the moment im unable to use sms service so there is no way for me to send VO+voucher code to 150.When calling 150 the only option that they are having for me is top-up via cre...

steffys by • Visitor
  • 5914 Views
  • 13 replies
  • 3 Helpful

Can’t connect - Uk to France

HiMy phone shows ‘Couldn’t activate cellular data network.’ since I’ve arrived France today. Cellular data on,  Roaming on and Network selection isn’t ‘Auto’. I’ve got a message that is ‘Great news! You now have access to your pack allowances for 24 ...

Zxcvbn_1 by • Investigator
  • 475 Views
  • 5 replies
  • 3 Helpful

Resolved! PAYG DATA SUBSCRIPTION

My PAYG sim is kept active while I live overseas.  I top up and use it every 3 months keeping it active.  When I arrived in the UK today my app says I don’t have a data pack and I need to subscribe to one.  When I select the pack.  It says that they ...

Pay as you go

Hi I ordered a pay as you go sim and got the bundle for £30 however it’s not active on my account and says I got £0 but it’s come out of my account? What can I do? I tried ringing 150 however it doesn’t put me through to a person! I’ve paid £30 yeste...

Need to reactivate old number

My pay as you go contract ended yesterday and now I have no way of adding a new contract to the same number that I used with it. I want to renew a SIM only contract but EE only shows a number from years ago when I go to the shop so it will buy it for...

mulloy11 by • Visitor
  • 503 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone number disconnected?

Hi everyone.I got a text saying because I haven’t used my phone to make a call/text in months my number is being disconnected and to ring 150 to discuss.I moved to the US and so only use this every few months when I’m back in the UK.When I got throug...

SH1988 by • Contributor
  • 2038 Views
  • 10 replies
  • 4 Helpful

Re: How do i enter a new payment card

Hi Chris,I have just wasted 30 minutes of my life trying to add a card. There is nothing on the app. NOTHING.The only route in I found was to go through top up. Which then redirects to the website in a browser. The website is not adapted for mobile. ...

bgrell23 by • Contributor
  • 468 Views
  • 3 replies
  • 4 Helpful
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