If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
(North London based) I recently lost a PAYG number of over 10yrs due to EE's hibernation rules, I turned my business phone off for maternity leave. Turned it on 6 months later and boom the number was snatched away from *mini violins*, anyway I am kee...
Hello! I have a problem. I have topped up my account and now have 15£ credits (I see it on the main screen of EE app inside the yellow frame). Also I see "0 b data left". I don't know how to buy a 15£ pack for these 15 credits, how to use them. The ...
My pay as you go has been paid and isnt due to for repayment for another two weeks. I cant even text 150 because the texts do not send and when i try to call any number it says the number you have dialed can not be reached because of service restrict...
I ordered a new subscription pack for my existing pay as you go sim. I received an email confirmation also and the bank has deducted money, but the new pack isn’t shown anywhere in the app and it’s not activated. The current plan is also not availabl...
Hello,I don't have access to live chat in the EE app despite having a PAYG number. The 'Help' section looks like this: The 'Home' section looks like this: Does this mean my SIM/number is not activated? I can currently receive texts but not send them,...
I want to buy 10£
Hi...I just changed my £15 Subscription pack from a Pay As You Go to an automatic monthly card payment. There's still a £23.30 credit on the account. Will those funds be used against the monthly payment going forward, or refunded?Thanks!
5G has been around for nearly 5 years now but they still don't provide it for PAYG. It's baffling given all the MVNO's do for much less. They're the only operator to throttle 5G for pay monthly too.
Hi, Today i logged in my account i got that Your account’s cancelled.Please help how can i get my access again?I have sim card.Thanks.
