Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stop pack

Ingrith
Explorer

‎09-03-2025 02:36 PM

I sent a message to 150 asking for STOP PACK. My request was accepted and after a few days the package was debited from my account! I want my money back. 

0 Helpful
2 REPLIES 2
Ingrith
Explorer

‎09-03-2025 02:46 PM

On 04/03/25 I cancelled the package. I sent STOP PACK to 150, my request was accepted and today 09/03/25 the amount was debited from my account. This is not correct. I want my money back ! And again I cancelled the package 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Ingrith

‎09-03-2025 05:11 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP