Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Add on purchase error

Hi , been a customer for a long time. All of a sudden on my account I go to add on data and I am getting add on purchase error. I am on a pay as you go so I have got credit to buy one. I do live in the uk. Can anyone help thanks

Why I get charged £15.49 for 10GB

Online I’ve checked for 10GB it should cost £10 but I get charged £15.49 plus the data I don’t use does not roll over for the next months usage it never has done.

Why does EE feel the need to message me at 01:30am to remind me to top up?

Just like the title says… why do I get messages at the most inconvenient times reminding me to top up, then at least 3 messages a day reminding me to top up.how do I stop these messages? I know I need to top up. I don’t need reminding 30 times leadin...

Error code 10 - can't send messages or call

Hi,On PAYG. Currently in Austria. Have paid the extra £10 for a roaming pack for the week.Texting has been working up until now. Now all messages cannot send and error code 10 is shown.Tried contacting calling 150 - number can't connect.Tried calling...

Topping up but have no data added

Have recently topped up my phone twice but have received no data allowance. And need data to be able to work. How can I sort this out?

cancel subscription

Hi there! My name is Marian and i want to cancel my current subscription because i ran out of internet. And i want that 15 pounds subscription pack to start imediately. I hope u can help me. Thank you!

I move from monthly payment to pay as you go acc, now I cant call or text

I rencently called ee and moved from monthly payment plan to pay as you go acc, because I went aboard to china for a couple of month and this will save some money. however after the day the acc switch, I found on ee app said my acc has been closed an...

I've put credit on twice in a weekend but only 1 worked?

Resolved! How to buy £15 pack

How to buy £15 pack , I have £15 on my account already top up, I can't find buying pack options

Subscription pack not activating

My subscription pack is set to renew each month and I get sent a reminder telling me to top up before it runs out for it to automatically renew but when I topped it up before the subscription pack ran out, it’s not automatically renewed. It’s telling...