Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 21548 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12379 Views
  • 0 replies
  • 6 Helpful

Pack didn't start automatically

Hi EE Team,On 2nd of June I topped up £5 in order for the pack to start automatically on 3rd of June.I received confirmation that I had £5 credit on 2nd via text msg (150). However, on 3rd the pack didn't start automatically and I also lost 402MB rol...

Legacy Weekly £1 Pack Roaming Charges

Hi. I have had a Weekly £1 Payg pack since about 2020. Roaming charges have always been included. In 2022 & 2023 I've been able to use my weekly allowance whist in Europe without extra charges.Has this changed in 2024? I am getting messages to say I ...

MegP37 by Explorer
  • 405 Views
  • 3 replies
  • 1 Helpful

Resolved! Ability to purchase add-ons has gone

Anyone know how you buy add-ons now? All week been trying to buy extra minutes for my payg phone, but keep getting sorry not working message online and text messaage method just tries to make me sign up to a recurring sub now...

Mibs1XX by Investigator
  • 542 Views
  • 6 replies
  • 3 Helpful

trying to top up with a voucher, AGAIN

here we go Again trying to top up with  a voucher, It will not give me the option to use my voucher when i call & it will not give me  the option to use my voucher  on the PC, what am i supposed to do ?

quasar by Investigator
  • 354 Views
  • 1 replies
  • 0 Helpful

Adding new card for payment

I have a recurring card payment. Im trying to change the card that it uses. I add a new card. I add the details. I click submit. The form empties. Ive tried clearing cookies and changin which device I'm doing it on.

Service

I’ve topped up 30 pounds and mi service still as not come on

Phone hibernated

Hello My phone has been hibernated.  I have called EE phone Skype today and they told be that they were going to reactivate it.  So far nothing.  Does anyone know how long does it take to be active again?  I dont want to pay to call them again. 

XisUK24 by Visitor
  • 338 Views
  • 1 replies
  • 1 Helpful

Text received wrong information

Hi I don't know if anybody out there can help me.I have just received a text stating "as you haven't made a chargeable call/text or used data for six months you will now lose any remaining credit and also be disconnected in the next 3 months"  This i...