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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22233 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12620 Views
  • 0 replies
  • 6 Helpful

Paid £10 for the PAYG sim but…

Paid £10 for 8gb data but it says I don’t have any data now. Did I just paid for the SIM card then? If no then, How do I activate my data?thanks for the help.@ThanksEveryone 

Wolf_95 by • Investigator
  • 490 Views
  • 8 replies
  • 3 Helpful

Resolved! Help to choose packs

Hello everyone, who can advise me on the most optimal monthly Internet plan for the price? Thank you.

Subscription pack issue

As EE tried to take my money for this month's subscription pack earlier than supposed to, it bounced, so I have tried to start a new one, had several attempts at this, with no success, as it keeps coming up with "additional payer authentication requi...

Skully2 by • Visitor
  • 390 Views
  • 1 replies
  • 0 Helpful

bought a £10 pack but it didn't renew

hi there!so i bought a £10 PAYG voucher the other day, it was set to renew on the 14th of June but i did it on the 13th because i was told to do it within 7 days.  i have £10.40 on my credit, it shows when i go on the MyEE website, but everytime i ty...

katy_05 by • Visitor
  • 617 Views
  • 3 replies
  • 2 Helpful

Charged twice top up

Hi, I’m messaging you as it possible to cancel a pending transaction of £10 as I’ve charged twice for my top up please.

Jlymer95 by • Visitor
  • 342 Views
  • 2 replies
  • 0 Helpful

Resolved! ADDONS PURCHASE ERROR - HELP!

ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.I get this error when I try to check my addons or buy a ...

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