Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Re: How do I access online chat

I have paid £10 yesterday. But I didnt get the connection & data.Please help me

Resolved! Top up did not renew data pack

Used PAYG voucher on 26/10/2024 (£20) but Data Pack did not renew automatically. Current balance shows £19.72 (after I sent a text).

Missing £15 pack

Hi. I received my sim and paperwork for my pay as you go sim. I have the receipt to show i paid £15 for the pack. Ive activated the sim. The £15 is not on the sim. What else do i need to do?

EE not recognising my credit - won't renew pack

Hi there, I have an issue today where my pack should have renewed because I have enough credit, but EE's automated email and callbot is saying I don't have enough credit. Simple as that, just trying to get my pack to renew with the actual credit whic...

Help needed

Please help me

Add on

I'm trying to buy a add on I got credit but it ain't letting been trying for last 4 days keeps saying error

Resolved! Credit has disappeared from my account?

I got ee sim a few months ago with £10 credit on it, but the £10 has disappeared from my account and the account balance is zero. I've not used the credit as I was finishing a contract with another network provider before starting to use ee. So I log...

Topped up old number

Hii just topped up my old mobile number that I no longer have. I forget to use the drop down box to select my current number to top up online.how can I have the £10 credit to be transferred to my current number ?

Roaming problem

I am using a pay as you go sim and currently outside UK. I have enabled roaming service on my phone and my ee network is connected to a local network alright and the roaming service is on but i can’t make or receive calls. It keeps on telsaying my ph...

Resolved! Credit and reactivation number

Hello, sorry broke and lost my phone for a while, I think at least 3 months, and I cant seem to see if my credit is still there and neither on the website can i see my details (though I did manage to log in)how can i re activate my number? ( if it ha...