26-01-2025
05:31 PM
- last edited on
26-01-2025
05:53 PM
by
MikeT
my old pay as you go card doesnt work even though I payed £15 for it more than 24hrs ago
BTW:the number is ****************
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Solved! See the answer below or view the solution in context.
26-01-2025 05:43 PM
Hi @Shark0978
When did you last make a chargeable call or text.
Please read EE hibernation policy:
Thanks
26-01-2025 05:43 PM
Hi @Shark0978
When did you last make a chargeable call or text.
Please read EE hibernation policy:
Thanks
26-01-2025 05:56 PM
I used it 18th November 2023
26-01-2025 05:56 PM
But I tried paying for it yesterday to get it out of hibernation but so far it's not working
26-01-2025 06:09 PM
Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping up now is too late to take it out of hibernation.
When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
26-01-2025 08:18 PM
If I go to a ee shop could I take it out of hibernation or is It permanently gone
26-01-2025 08:28 PM
Depends when you last made a chargeable action. Only you would know.
26-01-2025 08:33 PM
My last chargeable call was 28 October 2023
26-01-2025 09:16 PM - edited 26-01-2025 09:16 PM
That's well over a year ago. You've lost that no. for good & the SIMs been deactivated in about July 2024 due to your lack of use of it. Just buy another PAYG SIM.
26-01-2025 09:20 PM
Is there a way of getting my money back from that account because I just put it yesterday