My old pay as you go sim doesnt work even though i dod a top up

[Shark0978]

my old pay as you go card doesnt work even though I payed £15 for it more than 24hrs ago

BTW:the number is ****************

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[Northerner · Accepted solution]

Hi @Shark0978 

When did you last make a chargeable call or text.

Please read EE hibernation policy:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

Thanks 

[Shark0978]

I used it 18th November 2023

[Shark0978]

But I tried paying for it yesterday to get it out of hibernation but so far it's not working 

[XRaySpeX]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping up now is too late to take it out of hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Shark0978]

If I go to a ee shop could I take it out of hibernation or is It permanently gone 

[XRaySpeX]

Depends when you last made a chargeable action. Only you would know.

[Shark0978]

My last chargeable call was 28 October 2023

[XRaySpeX]

That's well over a year ago. You've lost that no. for good & the SIMs been deactivated in about July 2024 due to your lack of use of it. Just buy another PAYG SIM.

[Shark0978]

Is there a way of getting my money back from that account because I just put it yesterday