Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

adding credit to second pay as you go phone

I have two phones on one account and want to add credit to the second one (both pay as you go, no packs) but it will ony allow me to add credit to one of them!

Resolved! Pay as you go

Hi, I went to go buy the £10 pay as you go pack, as I'm currently using the legacy £10 pack, and I chose to top up when i was at checkout. However it instead renewed my old pack instead of giving me the new one. The legacy pack in question is 1gb of ...

Pay as you go plan

Hi, when trying to buy add on it says error?

Resolved! Unable to call or text

I am currently travelling south east asia, while travelling I switched from my monthly contract to pay as you go. Since the switch has completed, I am unable to call/text off my phone. Can’t even call EE as everything is blocked. I’ve topped up my si...

Resolved! Refund

Please I mistakenly top make payment on my account can I get it back in to my bank

Resolved! How does the eBay sellers to keep the sim unexpired without opening it?

I just bought 2 numbers that want to keep it as a gift to family that they will come to UK next year. Is there anyway to keep the cards unexpired without opening it? How can the eBay sellers do that? Thanks for the help.

I cant top-up my phone and cant recieve texts.

Hi everyone, my phone isn't receiving texts and I can't top-up my phone. I think EE has given my phone number to someone else as I can't call,text or recieve messages! What's the point of even having a phone if you can't do any of those!!

OkOk now what? On vacation in UK. Bought "PAY AS YOU GO' ee £10

Unlocked my samsung j7 crown and replaced the track phone sim with this one, started the phone.. and no connection instruction no network. Read something that seemed to imply I had to wait 24 hours (!) For a message of instruction to show-up but noth...

Active £10 data package

I want to actuve £10 data package. But not yet active it. I have £10 credit

Resolved! Subscription plan

Hi I paid for a £15 subscription pack/plan on the 22nd and I got my sim with this on through the post yesterday 25th October, I have put the sim in the phone and noticed no messages was going through or calls but the Internet I paid for with it was w...