If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
My subscription pack is set to renew each month and I get sent a reminder telling me to top up before it runs out for it to automatically renew but when I topped it up before the subscription pack ran out, it’s not automatically renewed. It’s telling...
Hi,I have a Pac on a prepaid phone. My account shows I am up to da on my pac but I cannot access my minutes or data as I only have .60p on my prepaid account. This makes no sense as I pay 20gbp a month on a credit card for a pac I cannot use.What use...
Bought a £20 PAYG SIM with 50GB/30 days pack with promo so get 150GB for first 3 months. Well it’s been 2 days and it’s still not active. All calls and SMS fail except for 150 & 249. Spoke to someone yesterday but systems were down so went a link fo...
For anyone searching for the answer to this as it took me 2 days, you CANNOT move PAYGO monthly esim from an old phone to a new phone as another esim UNLESS you convert your contract into a monthly contract.In essence bye bye EE I will be going somew...
First, I purchased a SIM card online on September 12th. However, after three working days, I still hadn't received my SIM card, so on September 18th, I called 08000790539.After the staff checked, they found no record of my purchase, which was strange...
I have been with EE for several years and for the first time ever my £15 everything pack did not renew automatically yesterday although I have plenty of credit . All my balance shows on the app is my add ons . My call minutes are zero along with text...
Your page at: https://ee.co.uk/bills-payments/mobile/fast-payment needs to be recoded as it DOES NOT WORK.I have a Data only Sim in my Motorhome used for 4G Booster and Wifi.Where I am is a very poor connection 4G but the above works fine with the bo...
I used EE's pay as you go to transfer my previous phone number. I have paid £1 on pay as you go and my phone number has been transferred, but EE can't find my purchase information. I can use data to access the Internet but I can't make calls or send ...
Hi, My £10 pack didn’t renew today even though I topped up £10 yesterday. I got a message saying I need more credit, but my balance is £10.I’ve already checked my balance, tried to buy the pack manually, and restarted my phone, but nothing worked.Can...
