Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Moving from PAYG to PAYM

georgetheboss
Investigator
Investigator

‎10-07-2023 10:31 AM

I'm trying to move my EE PAYG SIM to PAYM SIM only contract.  I log into my account and then go through the shop to pick the plan that I want.  But when I go to my details and log in 'as an existing user' it says I can't be logged in.  So how do I do it easily without starting again and getting a new number.  Everything I try just takes me around in cirlces

 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎10-07-2023 10:46 AM

@georgetheboss : When it says 'an existing user' it means 'an existing contract user' but you're not. Anyway that ain't the way to do it.

You can switch from PAYG online to contract by Switch to pay monthly and save . Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
georgetheboss
Investigator
Investigator
In response to XRaySpeX

‎10-07-2023 11:34 AM

Thanks for that.  Makes sense now.  I will give it a go

 

0 Helpful
georgetheboss
Investigator
Investigator
In response to georgetheboss

‎10-07-2023 11:39 AM

I have a staff discount code off a friend would I still be able to use this as well as the 20% or would I be easier completely starting again

 

0 Helpful
Leanne_T
EE Community Support Team
In response to georgetheboss

‎10-07-2023 01:10 PM

Hi @georgetheboss 

Thanks for posting 🙂

You can only use one discount code, if you wish to use the friends and family and order a new contract once this arrives you can call us to see if the team can move the pay as you go number to your new contract 🙂

Leanne.

manc_mikeh
EE Employee

‎23-01-2025 02:10 PM

The How to do it is here: https://ee.co.uk/help/mobile/upgrade/pay-as-you-go-upgrades

 

0 Helpful