bill
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
Forum Posts
We've upgraded our Data Boosts
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Our new Data Add - ons
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
What is pay as you go and flex hibernation, and how do I stop it?
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
What’s EE Data Rollover and how do I get it?
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Resolved! It's impossible to add a US credit card - WHY?
The web page that allows me to enter a credit card will not permit me to enter card details for a US credit card. Please fix this.
Resolved! 28 year old ee PAYG number
hiive had a EE payg number for 28 years, it was occasionally used until earlier this year, ive switched phone on today and it says no signal, can i get the number back?
Resolved! Subscription packs question
So im new to EE I Keep seeing subscription packs and I bought the £15 one sense unlimited texts and calls are useful I keep hearing from people who try to renew it but were unable to even if they have enough money or credit So can I ask if I stop a r...
Resolved! Top up
No one has been able to help me to solve the issue yet even EE!!!It’s been a long time I cannot top up my balance and I have tried everything what I have been told by the community, EE and other advisors.
Paid £18 to order a PAYG Sim
Ordered a payg sim with a 30 day rolling plan with no contract. Paid £18, got my sim card. Should have x amount of data with unlimited texts and calls. My app shows my data but says standard charges for texts and calls. Why do i have to top up again ...
6790876
Hi, my subscription plan didn’t activate even though the payment was taken from my bank account. The £13.50 payment is showing as “Pending” on my bank side, but on my EE account the plan shows as not active and I have no minutes, data or texts.Could ...
Can't send calls nor texts
Can't make calls nor send text despite enough credit. Can only receive texts. I'm not even allowed to call 150 from my EE network. I have been a pay as you go customer on EE since 2002. I last texted with my EE network on 31.10.2025...Its frustrating
Credited but has not loaded my benfits
HiNew sim. Credited via card on the app. But the balance is sat credited and has not run the plan - data minutes ectWhen I chose the plan again in the app and attempt to use the credited money it tells me that I am going to overwrite the plan and fai...
Resolved! Cancel top up
I want to cancel my monthly top up due to my data being finished
