Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! ontopup is a scam company

EE you have had so many complaints about ontopup but you still use them and your logo still on their main page. You know they are miss selling customers a one time top up an then customers are having multiple payments took out over time. Why are you ...

Resolved! payg time limit

what is the limit for not using the phone, the last service provider i was with it rarely got used but the price increase was more than i wanted to pay. last year from september 1st to december 30th used 3 times. a text in sept and in december a text...

Resolved! Top up

I am in a place where I don't have connection to top up or use data or any outbound activity. Meanwhile I have recieved this message that If I don't top up within 20 days my number will get deactivated. Now, I aked a friend of mine to top me up but h...

Resolved! double billed for payg

hi guys i got double billed for my 10 pound pack last month seems my renewal card got billed along with my expired card EE have dragged their heels on refunding 1 of the payments and trying to get help either online or on phone is terrible so would i...

Re: I just bought a GBP15 25Gb plan card but it shows 0data remaining

Same thing happening to me did you eventually get it ?

Resolved! Re: My Pay as You Go monthly pack has not renewed.

I seem to be having the same problem... i have credit in my account. My pack hadnt renewed. If i text Now to 150 i will lose my 26g of rolled over data... if this is unresolveable I will be leaving ee after being with you for years.

Resolved! Not used PAYG number for over 3 months, can't get PAC

I recently moved my sim card from contract to PAYG as I moved abroad, haven't used that number as I have local one and now I'm in that limbo where my sim card has been basically deactivated, my credit stripped and EE told me to "call 150 if you want...

Resolved! Topping up pay as U go

I am try to top up phone with new credit card. System keeps asking for additional payment confirmation. What is that please. Finding it impossible to get through to someone to speak to. Thanks.

Resolved! I need to top up my voucher

Resolved! What is wrong in Top - up service

Hello, I have tried to top up my balance by logging into my account. I have also tried the EE mobile app. But every time I try to make a payment with either VISA or EUROCARD, the service freezes and displays this message: "Additional payer authentica...