Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Show my call history

Replacement pay as you go sim

How can I get a replacement sim but keep the same number for a stolen mobile phone?

Resolved! Payments

buongiorno, devo parlare assolutamente con qualcuno perché mi stanno addebitando più soldi mensilmente. Mi hanno già addebitato questo mese 30 £ per il telefonino. Adesso mi stanno chiedendo altri soldi per il cellulare e il Wi-Fi che me l’hanno tolt...

Resolved! Re: Top up

I can’t top up my balance at all

Resolved! EE TOP

Hi, I have £49.25 in credit remaining and how do I use it getting more data or buying a £20 pack using the credit or add ons.

Add a roaming pack

I want to add a roaming pack immediately

Resolved! pay as you go

hi.i top up my phone 10pounds and its not working .i cant make any phone calls and no internet access. I had a conctract and then went to pay as you go so my sim is not hibernating. what should i do?

No credit with subscription pack

I bought a £15 subscription pack on your site, paid the money, had confirmation email, pack came, followed instructions, set up app, but even though you have taken £15 for the pack, I have no credit.. if I’ve paid £15 where is the credit?

Resolved! mobile phone

I have been in Brazil for 4 months. However, I need to receive an SMS from the HMRC to access my account and file my income tax return.My number does not receive text messages.I tried to top up my number with a data plan to see if I could receive the...

Resolved! Top up credit to convert to Data Pack

hello, just want to ask if it possible to use my top up credit to data pack. like 5gb 10£ ??