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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1987 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3121 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28857 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14784 Views
  • 0 replies
  • 6 Helpful

Add 125gb to my current plan

Hello there,I initially set out to get unlimited data, but was instead offered a 125GB top-up for £30. At the moment, I’m still on my current plan of £10 for 20GB. The chap I spoke to assured me that the remaining 8GB would be topped up and everythin...

Resolved! Wrong Plan everything wrong with EE

I purchased a Sim from a store that was 75g data for £15 got home inserted the sim into my phone followed the steps. Said I could save 10% so I did. Went to use my new sim and NOTHING. Apparently I was being sent a sim to my address. I now have the s...

ashley831 by • Investigator
  • 821 Views
  • 10 replies
  • 1 Helpful

Resolved! Sim card issue

Dear Sir/Madam,   I've pay as you go sim card with the number ****, I've topped up the sim but my phone number won't allow me to use it. I can't make any  call or send/receive any messages. Can you please reset this phone number as I would like to ke...

Resolved! Contacting EE Help Service from Abroad (Malaysia)

I am currently travelling for a year outside of the UK. Before I left, I paid off my contract and switched to a pay as you go contract, so that I could retain my UK number. I cannot see that this has been actioned in the ee app and want to speak to s...

Resolved! Darwin

Hi I am having problems logging into my EE and paying the phone I’m out of the country. I need eSIM on my phone. It was deleted by accidentThank you 

Darwin4 by • Explorer
  • 381 Views
  • 3 replies
  • 3 Helpful

I put £15 pounds in on my phone

I put £15 pounds in on my phone and I have ran out of mine when I'm contracting pay monthly I only paid £15 pounds week and half ago why have you cut me off [Mod edit: Please do not share personal details as your posts are visible to the public. Than...

Paying

Hi alli paid my pay as you go bill and the money came out my bank account, yet ee are still saying that I need to pay my bill and I cannot use my data. I don’t fancy paying twice. What should I do ?

Sim issues

I got my mum a new sim from the supermarket and she wants it’s just so she can use WhatsApp, she doesn’t need all the data and calls just needs the number to be verified for her to use in her tablet. She is always connected to WiFi so how can I get t...

Blondie34 by • Investigator
  • 428 Views
  • 5 replies
  • 0 Helpful

Resolved! Top up voucher

Hi I have a top voucher and when I call or text 150 its says I dont have the credit to call or text it so how do I top up with a voucher?

Amymason by • Visitor
  • 1080 Views
  • 6 replies
  • 2 Helpful

Remove content lock

I'm with you 100%, just lost 4 hours of my life trying to unlock this content malarkey 郎

Harrys7 by • Visitor
  • 303 Views
  • 1 replies
  • 0 Helpful
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