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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1162 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1564 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25844 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13833 Views
  • 0 replies
  • 6 Helpful

Top up pay as you go

I am trying to top up my 75 year old father's phone and it will not let me.  The site has been down for several days and I have now managed to get a voucher but it still will not let me top up on either my mobile or computer.  

Reg123 by • Investigator
  • 422 Views
  • 6 replies
  • 7 Helpful

Resolved! How to contact EE from abroad for free?

I've been outside the UK for a year and it seems like my EE SIM Card has gone into hibernation. I wanted to top up my account through the EE app and it says that my account has been closed. Is there any way that I can reactivate my number? As my bank...

galaxy38 by • Visitor
  • 359 Views
  • 1 replies
  • 2 Helpful

Top up

I have 10 credit but can't get it to top up my SIM. Any help please.

Pirate7 by • Visitor
  • 216 Views
  • 1 replies
  • 1 Helpful

Re: Phone number disconnected

I have the same problem. But have received no text nor email to say its being disconnected.my number apparently is disconnected. have been trying to get in touch EE but its leading nowhere!Frustrating.

Pay as you go

I topped up 10 pounds today fir pay as you go, but don't seem to have data. Why is that? Thank you!

Owen09 by • Visitor
  • 235 Views
  • 1 replies
  • 2 Helpful

Resolved! SIM card

I have paid for a 15 pound EE top up but now it is wanting to send me 15 pound EE top up with a SIM card how do I cancel?

Slm20574 by • Visitor
  • 260 Views
  • 1 replies
  • 1 Helpful

Recharge

I already recharged the ee sim.but it's shows that ,can only use by 14 th of June.Now my data was expired. What will I do now?

Tjaison by • Visitor
  • 217 Views
  • 1 replies
  • 1 Helpful

Resolved! Card details removal

Hello,I can`t find the option to remove my card details which I used before  (PAYG account). Any advise please?

Resolved! No data

Showing as having no data  on phone this morning, but have not used. Is there an issue?

DKVL by • Explorer
  • 339 Views
  • 3 replies
  • 1 Helpful
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