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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1976 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3101 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28812 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14766 Views
  • 0 replies
  • 6 Helpful

Resolved! EE blocking receiving all texts on brand new uncredited payg sims?

As per the title, a brand new payg sim is not able to receive text messages (both from shortcode and standard numbers). EE service texts come through fine.I'm presuming you have to top up to initiate full access but this never used to be the case. Re...

ee301 by • Investigator
  • 1285 Views
  • 14 replies
  • 7 Helpful

Resolved! Subscription packs

Hello.  My current subscription doesn't end until the 27th of this month.  I have zero data allowance left.  I have another subscription paid for and waiting to go on the 28th. Is there any way I can start the new subscription now so I can use the da...

Sotv69 by • Visitor
  • 328 Views
  • 1 replies
  • 0 Helpful

Resolved! Account isn't registered

Asked for a new nano sim for new phone, got a text message saying Account isn't registered,have been with them since they took orange over! so what's going on? can't call 150 from home due to being in a reception black hole.

AndyS59 by • Investigator
  • 334 Views
  • 4 replies
  • 5 Helpful

EE SIM

I ordered a pay as you go sim, £35, aren't they supposed to come with the unlimited data, texts and calls??? But I can text or call or anything, I the app in says I have no GB of data or anything, do you even get this stuff with the SIM or have I spe...

Losing my number due to inactivity.

Hi,im looking for some advice, as I am a PAYG customer who lives aboard and isn’t actively using my UK number but still want to keep this in place for future purposes.what is the best way to keep this number? Top up the minimum amount and make a char...

JamzUK11 by • Visitor
  • 522 Views
  • 2 replies
  • 2 Helpful

Resolved! Getting a cancelled number reactivated

Hi,EE have cancelled my number that I have had for over 25 years even though it still had a fair amount of credit on it and I am so upset. I know it’s only a number but it’s an important one that my elderly parents are familiar with.it’s happened to ...

Jess1919 by • Investigator
  • 3807 Views
  • 18 replies
  • 4 Helpful

Resolved! IS THERE ANY CHAGES?

Can anyone tell me why the talk time is calculated multiple times the actual usage? For example, why is it calculated as 100 minutes for about 20 minutes of talk time? This has been happening repeatedly and we are forced to pay more money by purchasi...

Albert100 by • Investigator
  • 444 Views
  • 5 replies
  • 3 Helpful
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