Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 739 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1029 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 24833 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13421 Views
  • 0 replies
  • 6 Helpful

Sim activation

Hello I've purchased a SIM card off of Amazon I was meant to activate it and have unlimited messages calls and data but I've currently got none of them 

Resolved! My phone number is not linked somewhat

HelloI am actually abroad and I suddenly stopped being able to receive any texts nor callsI can't get any help as there is no chat and I can't call...I add some pay as you go money but want it back if it is not workingI can see my number on my accoun...

lamary by Contributor
  • 400 Views
  • 9 replies
  • 2 Helpful

Autodialler

I have a EE sim card in an EMERGENCY alarm autodialler. It does not need data, only calls & texts, but I can't seem to get a pack without data, it says I have £11 on my account but £0 on data, calls or texts. I don't understand why the money isn't li...

Resolved! EE wants to charge me twice

Is there an email address or an actual person I can contact? I’m abroad at the moment and I’m not able to use my pack, as it says I need to top up £15 but I just paid £15 3 days ago??? I need to use my data as I’m overseas so I need to get it sorted ...

Change payment card details

I'm trying to update payment card details using the app and online site. The manage tab on my app doesn't show a payments and billing option. Can someone help please with clear step instructions as I'm running out of credit and only need to add a new...

cesjak32 by Investigator
  • 3129 Views
  • 11 replies
  • 9 Helpful

Pre loaded 20gb sim

Bought laptop came with 20gb pre loaded sim popped it into my laptop but it's saying account not active any help

Mags1505 by Visitor
  • 181 Views
  • 1 replies
  • 1 Helpful

SIM

Hi, I usually top up from online account and now I chose a different pack, now the credit is there but it’s not being renewed i don’t know why 

MARWA00 by Visitor
  • 181 Views
  • 1 replies
  • 0 Helpful