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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 309 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 464 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 23397 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12997 Views
  • 0 replies
  • 6 Helpful

Resolved! Billing

06 March 2025, I ran out of data on my PAYG phone.  I bought a 7 day add on for £3.00 but find that EE actually took £4.50.  How do I get my £1.50 back?

NCW2 by • Investigator
  • 202 Views
  • 5 replies
  • 5 Helpful

Resolved! Cancel subscription

Hi, I bought a pack and I want to cancel it, it was 20£ for 50GB and I want to cancel it because I bought it by an accident. If I cancel it I'll get my money back?

Ismael190 by • Investigator
  • 229 Views
  • 1 replies
  • 1 Helpful

What a shifty company

I topped up £5 and got free phonecall minutes sometime last year and still had some minutes left with £3.07 cash on my phoneWas offered another 120 minutes sat within 5 days if i add another £5 so did so and saw I had to use by end of today. Im not g...

neilm831 by • Investigator
  • 175 Views
  • 1 replies
  • 0 Helpful

Resolved! Top-up Not added to my account

I recently tried to top-up my EE Sim through Paypal partner Xoom.My transaction went through and the amount was subtracted from my Paypal balance, however no balance was added to my sim. Any idea what I should do?

AliGanji by • Visitor
  • 223 Views
  • 2 replies
  • 5 Helpful

Has anybody EE app shows the wrong data usage?

Hello, just checked my ee app and believed that the data usage shows should be incorrect. I am on PAYG plan.Background info: There's 9GB remaining till 13 Mar, which should be renewed by tomorrow.However, I got charged today (12 Mar) at around 10:13P...

joyl by • Contributor
  • 194 Views
  • 1 replies
  • 1 Helpful

Didn’t top up right amount

So I topped up by £10 so then I come buy a pack then it topped up  £9 and took £9 pound out and there not a £9 pack I can buy so what should I do

Neon3 by • Visitor
  • 147 Views
  • 1 replies
  • 1 Helpful

Pack £15

My pack isn’t going onto my phone. Even though it’s going through to payment. It’s not taking the payment? 

Jesso99 by • Visitor
  • 156 Views
  • 1 replies
  • 1 Helpful

Top up

Dear team, I have paid 15£ to top up my data , money deducted from my bank and the 150 SMS shows that I have 15 balance but I cannot use it to top up my data. It tells me something went wrong try later

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