Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Phone number disconnected

I just found out my phone number was disconnected due to inactivity. Ironically I can't call or text 150 without it to get help directly. I use it for two-factor authentication on many websites! I can't get into my bank account online! And to add ins...

Resolved! reactivate my sim

Hi,I haven't used my sim in a while and my service seems to be deactivated. I've tried calling 150 to reactivate but it says i need credit however the sim has credit. When I sign in on EE.co.uk i see i have £8.10 and everything looks normal.

Resolved! Refund

My £15 subscription pack’s bill was taken as of today.Is it possible to cancel and refund this months bill and have it be taken next month?I basically don’t wanna be charged for the pack this month and would like to be refunded

PAYGo

Hi......we have a PAYGo Sim for our Electric Gates and the control panel has recently been replaced and the SIM number is no longer recognised. How do I know if it is still an active number or reset Top Up? Thanks

Resolved! Keeping the PAYG sim active while not making calls or sending texts

Hi there,I bought a PayG simcard about 2 years ago, but not from the UK, but from someone in Iran, so that I can use it for having access to social media platforms that require non-Iranian phone numbers (which are increasing in number these days).I r...

Resolved! My contract ends soon. Want to switch to pay as you go

Hi my contract end soon, so I want to switch to pay as you go. Can I do it online? please let me know .

PAYG Updates ? why have options disappeared from the interface menu. Urgent !

Hi, allI am using a PAYG phone and i am wondering whether you have forced another rule on PAYG users whereby the data options appear restricted to two choices only . a 30 days use for £20 and unlimited for £50 . Other 2 options included the wee...

PAYG free boosts not being added on

Can someone please help? I have tried on two occasions to get this sorted through 150, but have not received an answer that I believe!I have an old £1 Talk Pack on PAYG that has been running for YEARS. I top up £5 per month and my weekly text informs...

Resolved! Phone will be disconnected due to inactivity

I had the same problem a year ago:https://community.ee.co.uk/t5/Pay-as-you-go/Phone-will-be-disconnected-due-to-inactivity/m-p/1395101#M65578I yet again got this message:"Hi, as you haven't made a chargeable call/text or used data for six months, you...

Resolved! Viptalk01

Im trying to send “VIPTALK01” to 150 but its doesnt reply to me when I send that, however it works with every other command