Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1686 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 2412 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 27307 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14427 Views
  • 0 replies
  • 6 Helpful

Resolved! Transfer PAYG credit to a plan

I've just topped up a new PAYG SIM with £10 of credit, but realised I should have set it up on a £10pm plan instead (i want to use it in an old mobile wifi dongle for data only. How can I use my credit against the plan?

RobF1972 by Explorer
  • 538 Views
  • 4 replies
  • 5 Helpful

Resolved! Unable to top up EE mobile wifi for over a week.

I've been trying for over a week to buy top up data for EE mobile wifi. Message 'can't access that data at the moment, it's our fault not yours, we are looking into it, please try later'.  When will you have it fixedI upgraded the plan, only to find ...

Eric00 by Investigator
  • 740 Views
  • 2 replies
  • 1 Helpful

I need help

 Not working I try get data but say error message wait teach 

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jenny_79 by Established Contributor
  • 376 Views
  • 3 replies
  • 2 Helpful

Resolved! Unlink a product

I want to remove a number that was linked to my account that is no longer in use. I cant find an option in the app or online. Its a pay as you go number not one of my contracts. Does anyone know how to do this please? 

My mobile Tesco top up.

Can I check as I bought a new phone which I registered with EE  but it was from Tesco and I have to top up with tesco but I am confused now do I need to do that. How do I get the free texts allocated to me via EE?  

CurtisJL by Explorer
  • 722 Views
  • 3 replies
  • 5 Helpful

Vodafone

Hi ho it's off too vodafone I go had enough 

Gary228 by Explorer
  • 322 Views
  • 2 replies
  • 1 Helpful

Resolved! Sim

Hi my SIM is deactivated do I just top up as it's not allowing me to call to chat 

225Gary by Visitor
  • 276 Views
  • 1 replies
  • 2 Helpful