Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAY HAS YOU GO PLAN ROAMING

Hi all , massive issue just bought a sim card from Ee and charge 10 £ i need to have the sim connected just to recived calls from Uk to other country , but nobody can call me or recived any phone calls , i m curent abroad and i.m desperate to s...

Help

Hey my name is Alice *****, I really need help with top up I gone nothing till next month is there any chance you top 15 pounds up for me I be appreciate it because I got appointments with hospital and I got people to contact [mod edit: removed pe...

Can’t use my phone abroad

I’m in Switzerland studying right now. I previously had a monthly contract but given that I was spending do much time abroad, I switched to a sim only PAYG and would top up when needed. I had enabled roaming in my account when I had a contract and I’...

Active Sim

Hi,I think my sim not active.can you please active it as soon as possible

Resolved! SIM card not working

hi, I have top up my balance but my SIM card is still disabled

"haven't made any chargeable" but I topped up recently

hello. I received this message today:“Hi, as you haven't made a chargeable call/ text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the next three month...

Urgent Assistance Needed for Account Top-Up

Here’s how you can write your message in English:Subject: Assistance Required for Electronic Voucher Top-UpDear EE, Support Team.I am currently abroad and unable to top up my account using an electronic voucher. Unfortunately, I cannot send SMS messa...

Deleting an old EE Mobile App Account

I used to have an EE PAYG mobile SIM that I used for business related calls - I very rarely ever topped it up as they were generally all incoming calls.Ridiculously, I forgot to top it up when I went out of the country for six months, and now I'm hom...

Resolved! Data plan not autonomatically renewing

Although previously when I topped up my account to £20, my SIM local pack would automatically renew, when my plan ended on December 8, it did not automatically renew despite having the credit. When texting BALANCE to 150, it confirms that my current ...

Resolved! Move to Pay As You Go from Sim Only

Hi all, I am moving to Australia for a year and will be setting up an Australian E sim but want to keep my UK number and was planning on switching to a Pay as You go. I’m currently on a Sim only contract which I had assumed only ran month to month, b...