Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pay as you go

Hi, my number has been ported to EE and I have a Pay As You Go plan. I already paid £13.50, but I still can’t make calls or use data. It says “no account/credit”. Can you please check and activate my plan so I don’t have to pay again?

I can't add my card

I can't complete to add my card !

Resolved! Anyone had this issue before?

When I go to make a payment whilst topping up I get an error message saying the content is blocked & to contact the site owner. any advice?

Resolved! Where to get E top-up card

Does anyone know where to get E top-up card ? to be ordered online or over the phone.

Topped up and paid while ordering sim but also needed to top up when I got sum

Hi all,looking for some info - I paid for a PAYG tariff online when ordering my sim, got a STAC code from my old provider and when my sim came it wasn’t loaded with my tariff and I had to top up. What could the issue be? thanks in advance!

PAYG package - EE have stolen my data boosts and rollover

Please excuse the click-bait style title.My PAYG SIM-only package always auto renews on 7th of every month, but this 7th October it didn't. There is no problem with the debit card or the bank.On the same day, 7th October, EE messaged me the following...

Resolved! Re: Top up

im having the same problem.try to top up and says that its some errors and just dont let me top up.Any solution?

How can I change the wrongly subscribed PAYG plan?

Hello, I wrongly changed my PAYG plan, and it the new PAYG plan will start next week. How can I change this wrongly subscribed plan before it starts next week? I would like to continue using my original PAYG plan. Thanks.

Resolved! About Pay As You Go Top-up via Bank Transfer

I am a Pay As You Go customer and I'm looking into the various top-up methods.Could you please confirm whether Pay As You Go accounts can be topped up using the 'Pay by bank transfer' option, which is available for mobile bill payments?If this method...

Saver sim

I have ordered the saver sim (30 day renewal pack) twice, the first time they cancelled it on my behalf as it didn’t arrive for 10 days, this time it’s taken the money. I got a confirmation screen but no email? I also can’t track the sim, it is an in...