Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22235 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12620 Views
  • 0 replies
  • 6 Helpful

Resolved! Network problem

Hi, I have a problem with my number phone. I am in Poland now but my friends from Uk can't call me, my number does not match. Please help

Ana91 by Investigator
  • 469 Views
  • 12 replies
  • 3 Helpful

Lost balance Top up

Hello, I made a top-up using text msg accessing my card, and mistakly I follow this by a (switch to pay by card monthly). this was cancelled the current pack (which was just topped up) and activate the new one, so I lost the money that was charged fo...

msabbar by Visitor
  • 212 Views
  • 1 replies
  • 1 Helpful

Spend cap

Hi there,I was on pay monthly and I had fixed spend cap at £0. My contract has ended and migrated to pay as you go. Looks like I can’t use the top up as  as spend cap was set at £0.

Use voucher online

Hello,I hope you are well.Recently I traveled to a country that does not support EE and I could not send text messages to 150 not calls. I am looking for a way to use my voucher code to recharge my SIM card online. If I don't use it for 2-3 days, it ...

Resolved! Customer servicr

I've been trying speak to someone regarding a disconnected sim what do you have to do none ofthe options relate to what I need 

Soozy1 by Investigator
  • 303 Views
  • 9 replies
  • 1 Helpful

Phone turned off

Good Morning        my phone was turned off before Christmas by EE   I have tried every thing I know to get it turned back on but to no avail    There is £30  credit in it  they say phone 150 on my phone but it is turned off so can not ring any one  ...

jer_casey by Investigator
  • 333 Views
  • 6 replies
  • 7 Helpful