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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 3183 Views
  • 0 replies
  • 7 kudos

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 6312 Views
  • 9 replies
  • 11 kudos

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 16388 Views
  • 0 replies
  • 6 kudos

Resolved! Can’t use my credit or communicate with EE

HiI use pay as you go and have recently topped my credit up. When I log in, the credit shows in my account. However, I can’t use that credit to buy a pack. The app is currently unusable so I tried the website. I get a message saying that the payment ...

Resolved! Data rollover

My 20£ pack is about to end & I was looking to get a 5 or 10 £ pack now. Could someone please tell me if I will be eligible for a data rollover if I switch to a lower priced pack such as 5£ or 10£ flex 

Ashima by • Investigator
  • 2445 Views
  • 12 replies
  • 7 kudos

Resolved! EE sim card deactivation

Hi, This is Fahime. I am a full-stack developer. Unfortunately, I live in Iran, where everything is banned and filtered. For registering on some websites like Apple Developer (if you do not know, my country is not in the list of countries available t...

fahime1 by • Explorer
  • 517 Views
  • 4 replies
  • 1 kudos

Resolved! Plan not renewing despite sufficient credit

My VIPTALK01 pack has failed to renew even though I have enough credit. When I text 150 for more info the reply tells me to top up. When I text BALANCE, it tells me I have £20. Text services and online help pages are no help!

gyht128 by • Valued Contributor
  • 548 Views
  • 3 replies
  • 1 kudos

Resolved! sim

Hello,can I get a new pay as you go sim card and keep my old number

bones3 by • Visitor
  • 384 Views
  • 2 replies
  • 0 kudos

Resolved! Ee top up

I’ve been tried to sign in to my app for near a month now and it’s saying it’s down how long is it to fix it I can’t see how much min or data I got or less I text it 

Resolved! Parental controls

Hi  I have an EE sim I want unlock the parental controls but the info about going on the manage phone then plan and subscriptions and change parental lock does not exist on the app or the website when I look for it and my only other options to use a ...

Resolved! Disconnection notice

I've just got a text from 150 saying that as I haven't called/texted/topped up my phone I'd be disconnected in the next three months.  I know I have sent texts but have now topped up just to be on the safe side.  I assume this means that the "disconn...

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