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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 3322 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 7976 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 16871 Views
  • 0 replies
  • 6 Helpful

How do I speak to a Human

I've been charged twice today while trying to re-start my subscription pack. The website is a nightmare to navigate. I initially did the payment as a Top Up thinking that would resolve the issue.

Top up

Be very careful when you top up. One error entering your phone number and both EE and my bank will not return my money. If your error is of a real other number they will refuse to return it. Or only top up small amounts. I think this is appalling ! I...

Resolved! fake not enough credit message

Hello all.Have received this message on PAYG a few times recently.  SIM not recently been brought out of hibernation, is regularly used.  Have pleanty of credit on phone for the calls. Phone hacking is prevalent in this area.Any ideas how to stop thi...

Resolved! Double payment

Hello, while paying for top up double payment was made from my bank account, however, only One was transferred as top up. I was paying 15£, 30£ (15£ twice) were charged from account and only 15£ is in EE account, how could this be?

Jlkd by • Explorer
  • 438 Views
  • 3 replies
  • 1 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 7976 Views
  • 9 replies
  • 11 Helpful

Resolved! EE, what a nuisance when trying to pay

How the hell can something so simple he made so difficult?  Monthly payment didn't process this morning, so now I try to pay it but can't seem to do so. Can't do it on here or in the app, plenty options to buy extra top ups though. Can't ring or text...

Resolved! PAYG SIM in hibernation while abroad – need help

Hi everyone. I desperately need help from an EE Guide. I am currently stuck abroad, and my Pay As You Go SIM card is completely dead (probably in hibernation mode). I cannot receive any SMS or signals. I managed to top up via the MyEE app today, but ...

michal88 by • Explorer
  • 1068 Views
  • 4 replies
  • 5 Helpful

Resolved! Wrong plan

I was purchasing a PAYG plan and I pressed the 22gb £10 flex plan but when I brought it I ended up with the 2gb one. I don't know if my finger slipped and I pressed the wrong one after but I can't afford to purchase another plan at the moment. Is the...

bill117 by • Explorer
  • 420 Views
  • 2 replies
  • 1 Helpful
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