Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up

Please check for me how much data i have

Paid £18 to order a PAYG Sim

Ordered a payg sim with a 30 day rolling plan with no contract. Paid £18, got my sim card. Should have x amount of data with unlimited texts and calls. My app shows my data but says standard charges for texts and calls. Why do i have to top up again ...

6790876

Hi, my subscription plan didn’t activate even though the payment was taken from my bank account. The £13.50 payment is showing as “Pending” on my bank side, but on my EE account the plan shows as not active and I have no minutes, data or texts.Could ...

Can't send calls nor texts

Can't make calls nor send text despite enough credit. Can only receive texts. I'm not even allowed to call 150 from my EE network. I have been a pay as you go customer on EE since 2002. I last texted with my EE network on 31.10.2025...Its frustrating

Credited but has not loaded my benfits

HiNew sim. Credited via card on the app. But the balance is sat credited and has not run the plan - data minutes ectWhen I chose the plan again in the app and attempt to use the credited money it tells me that I am going to overwrite the plan and fai...

Resolved! Cancel top up

I want to cancel my monthly top up due to my data being finished

Resolved! PAYG number reactivated

Good afternoonI called the customer service to reactivate my number, they said they reactivated, but so far I didn't receive any messages, is it possible to check if my number is active please?

Resolved! NHS discount

I.keep getting an error code when trying to input my nhs code?thannks

Resolved! Sim Cards

I've been given a Samsung Galaxy phone and as I'm hoping to setup a community project, I'll be wanting to use an alternative number for the project and so I'll need a new pay as you go sim card and I don't know if I can get one sent to me or do I hav...