Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Invoice

I would need an invoice with my number and name on it.

I have a balance in my account, but my plan has not been renewed.

I have a balance in my account, but my plan wasn't renewed. Can anyone help me? What should I do?

Resolved! SMS

Hi, I ported my number from Three to EE recently.I can send and receive normal SMS, but iMessage and FaceTime activation keep failing.Could you please refresh my SMS routing and IMSI mapping?

Resolved! Account Closure

I've had my EE sim for quite a while now, however I forgot totally about topping it up and now I can't use the sim anymore.I logged on to my Dashboard today and it says account closed, what do I do. @ee

Re: Live chat

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Resolved! Registering new pay-as-you-go SIM card

I've just ordered a new pay-as-you-go SIM card for a phone that was given to me by my son. I've inserted the card into the phone and it appears to work perfectly, inasmuch as the phone can receive calls. As it stands, that's all I need it to ...

Resolved! Request to retrieve old number

HelloI previously had a EE number registered to me for some time. It was cancelled after i didn't top up for a while. I would like to know if its possible to reclaim this number or if its already been reassigned. Can someone please advise the process...

Resolved! £10 Subscription Pack

I have purchased a £10 Subscription Pack. Although my account shows 499 minutes, buth my Credit still shows £0. Surely my credit should be £10?

Help with PAYG plan after switch from contract

I switched from a contract to PAYG a few days ago, then went online to top up and select a plan (8GB) but the plan will not start even though I have enough credit. I have been with EE for 3 years with the same number and switched to PAYG because I am...

Resolved! Reactivated sim

Hi, I had an EE PAYG SIM that I haven’t used for several months. I recently topped it up, but it shows as inactive and might be deactivated soon. Could you please check if the number can be reactivated or refund my top-up balance?