Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay as go

Hy i make online an order for pay as you go .I was on other provider when I make the switch. I choose the 35 pounds package with a sim and I give the PAC code and my preference to keep the old number .I receive the sim I insert it in the phone but my...

Data

Help. I just want to top up Data. Just Data...It only lets me top up minutes. Help.

Resolved! Inablity to top up ex T mobile phone

Our community has a gated entrance and is connected by a sim card controlled phoneIt uses a sim card supplied by T - mobile. and I tried and failed to top it up today.EE's web site simply said it would not top up our number and left nowhere to go for...

Boosts No Longer Being Added to My PAYG account?

I have been with EE for a long long time - in fact I started out with Orange who later got taken over by EE.I have a PAYG and do a monthly renew on it. Until last April, I had boosts added for every third monthly pack purchased. So in total i have ...

I topped up £15 yesterday but has not been active and now i dont jnow whay to do

I tried many times to package monthly I charged £10 but I don't have data

top up

I paid £10 for a top up which I haven`t got, instead they sent me a email thanking me for joing EE.

How to activate a pack?

I just receieved my PAYG sim in the post which I ordered with the £10 pack, should have sms, minutes and data. On the EE app itnsays I have the oqck, but scroll down and minitues I have 0, sms 0 data 0, it says to call or sms someone to activate the ...

Resolved! Duplicate Payment Taken

In December duplicate payment has been taken for subscription pack. Payment of £10 taken 5th and 12th December.

Resolved! My Pack doesn't automatically renew eventhough I have enough credits in my accou

Hello, It's been a while since I have the following problem. I top up my account with credits every month on time, but my £10 Pack doesn't automatically renew. As a result I loose all the unused data, minutes and texts.What's the problem? Any help wi...