Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Suspended account

I have set this phone up for my dad as emergency no. As he land line sometime goes down. It has been suspended i didn't realise as I just topped it up today for him thinking that was why I couldn't call him. How do I get it unsuspended?

Resolved! I want to change my pay as you go ee sim

I want to contact with ee unlimited data minute and text ?

add a mobile pay as you go plan

How the heck do I add a prepaid plan to my mobile phone, I have a sim already & I have topped up so there is credit there, but there is no plan? the website is not user friendly at all.

Resolved! I would like to know why I am paying so muc

Top-up not credited to my ee account

I top-up 10£ to my sim account using my debit card but not credited and the balance is still 0 and the worst is when i check my debit card accnt. they charge me two times (20£).. what can i do

£20 taken from bank but not added to account

Top up

I top up £15 and they charged me 2 times and i have £0 balance???how it’s work??EE Toke The money from my bank account

EE Packs

I was in Pack15 before I switched to Pack10. I have £10 in my balance but can’t activate Pack10. Been sending Pack10 to 150 but still doesn’t give me the data. The balance still remain in my account and can’t get online

Resolved! Missing data

hello I added a £5 top up to my account to be able to use my data in Belgium and I havnt received my data

Resolved! New sim advertised promotion which is not available

I bought a new EE sim today which advertised 75GB for £15 a month for 6 months but as I’ve set the new sim up the promotional offer seems to have finished at the end of January. I bought the sim for the promotional offer and now will have to pay £20 ...