Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Recharge

I already recharged the ee sim.but it's shows that ,can only use by 14 th of June.Now my data was expired. What will I do now?

Resolved! Card details removal

Hello,I can`t find the option to remove my card details which I used before (PAYG account). Any advise please?

Resolved! No data

Showing as having no data on phone this morning, but have not used. Is there an issue?

❗️Urgent: Unable to Receive SMS or Activate PLAN10 (Leaving UK Tomorrow)

Hi EE Community, I’m currently using a PAYG EE SIM (ending with 1513). I have topped up £30 and attempted to activate PLAN10 (£10 for 8GB), but the pack hasn’t activated and I haven’t received any confirmation. More urgently, I’m not receiving any SM...

How do I activate a subscription pack?

Hi I bought a subscription pack for £10 and received this text from 150Hi from EE. Thanks for buying a £10 Subscription Pack - you'll get 500 minutes, unlimited texts, and 8GB of data....I have no idea how to use it though. If I try to call someone ...

Resolved! Help! You closed my account

So I’m out of the UK again until next month and had arranged to go back to pay as you go. However it says my account is now closed!!there is no live chat on the app and I am barred from calling!!! Help.

Resolved! Can someone from ee call me please

Resolved! i have prepay sim and i want to buy a contract on my sim

i want to buy a contract on my sim

Me estan debitando 2 veces de mi tarjeta

Hola como puedo hacer para que no me debiten devla tarjeta dos paquetes y sólo uso uno gracias

Resolved! EE sending too many texts

Today I received 5 texts alone from EE, one at 7am and then 4 at 11:57am it’s too much it’s just talking about some free boost I don’t care I just want to know when my data is ending and when I need to top up that’s the only text I want to receive bu...