Wrong plan

bill117 · ‎25-05-2026

I was purchasing a PAYG plan and I pressed the 22gb £10 flex plan but when I brought it I ended up with the 2gb one. I don't know if my finger slipped and I pressed the wrong one after but I can't afford to purchase another plan at the moment. Is there any way that I can fix this?

XRaySpeX · ‎25-05-2026

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Rach_H · ‎25-05-2026

Hi @bill117,

Welcome to the Community!

If you reach out to our team then they will be able to take a look into if we are able to switch you to a different pack to the one you currently have active.

Rach