Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

How to activate a pack?

I just receieved my PAYG sim in the post which I ordered with the £10 pack, should have sms, minutes and data. On the EE app itnsays I have the oqck, but scroll down and minitues I have 0, sms 0 data 0, it says to call or sms someone to activate the ...

Resolved! Duplicate Payment Taken

In December duplicate payment has been taken for subscription pack. Payment of £10 taken 5th and 12th December.

Resolved! My Pack doesn't automatically renew eventhough I have enough credits in my accou

Hello, It's been a while since I have the following problem. I top up my account with credits every month on time, but my £10 Pack doesn't automatically renew. As a result I loose all the unused data, minutes and texts.What's the problem? Any help wi...

Error

I can’t top up

Mobile data

I’ve topped up my sim and it says I have £37 left but my data will not come on can you help

How the heck do you get to speak to a manager at EE?

Anybody have any ideas as to how to speak to a manager at EE?I have had conversations with three different customer service reps in the past three months and each has failed to fix an automatic top-up issue, and last month I didn't even receive the p...

Unable to Access Itemized Logs for Unregistered Prepay Number

Hi everyone,I’ve been using EE for nearly a year now with the same number and recently requested itemized logs on 09/12/2024 to recover some lost contacts. Today, I was informed that because my number is an “unregistered prepay number,” I can’t acces...

Resolved! Credit disappeared- PAYG

I bought my son £15 credit with unlimited calls and text messages, and he only started using on Christmas Day. He’s text regularly, made no phone calls and sent 4 picture messages. he has downloaded a chess app and played on this online with his cous...

Resolved! Cancel pay as you go pack

I tried to get a pay as you go pack on my phone that wouldn't renew. I've done this previously in the app a few months ago with no issues. I done this as EE texted me saying my number would be deactivated if I didn't buy a pack or add on.I could only...

Resolved! Can’t top up my 4GEE wifi pay as you go

I have spent the last day trying to top up my 4GEE Wifi dongle and I have tried what I believe is everything. I have watched every video, gone on every forum, tried to call up, the list goes on.Whenever I get to the page I need to be on it shuts down...