Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top up not working

So, it's been a while since I used or topped up my phone and I noticed today I no can no longer receive texts or calls on it. Last time this happened I was able to simply top up on the website and get it working again.I just tried that, the money wen...

Resolved! Nothing works. I have £13 credit.

I have tried to add on minutes via Web site, the App, by text and by phoning 150. Nothing works. I have £13 credit. I text exactly the words suggested by EE, but I get nothing. No error message, no acknowledgement. Nothing. Here I am with money, tryi...

I'm on a pay as you go unlimited call , text but I can't make calls

Resolved! SIM card not working

This afternoon my pay as you go SIM card has stopped working, I can't make or receive calls, and have no Internet either.I've checked service in my area and there are no reported problems.The only help options I can find online are 48 hour response. ...

Resolved! My sim being deactivated after 2 weeks

I recently activated my PAYG sim a couple of weeks ago, and it was working perfectly fine till yesterday, as when I woke up, it wasn't working, and when I checked my EE account online, it claimed my account was closed, plus my phone is claiming my si...

Resolved! Help Needed: Reactivating Long-Inactive EE SIM While Abroad

Hi everyone,I’m currently facing an issue with my EE SIM. I have a UK EE SIM that I haven’t used for 6–8 months and I’m now in Pakistan. Recently, I’ve noticed:Calls to and from the number are barred.USSD codes (like *#100#) show unknown error.EE is ...

I just want to top up n can't don't like the wayiy it's set up twiil be GH

Trying to top up but can't as this new system can't make head or tails off it think I be going elsewhere

Call History

I used to be able to access recent call history .... from my signed in account ....... Either the facility has been removed / changed ...because it is nbo longer straight forward / obviou Is it my imgination or is the EE web site the poorest web site...

Resolved! Where can i see my usage history longer than 30 days?

Hi, on my pay-as-you-go account, it says the following, Your usageNo usage for this accountIn the last 30 days. But i used to be able to select longer periods. Is this still possible, i like to see when i last used my phone for text or call.Thanks

Resolved! My number is in hibernation and I can't call EE to discuss this

Hi!I used to live in UK for a few years and while there I got an EE card to have a UK number. A few years ago I came back to my country, but I kept the card so I could still have a UK number. Since I haven't been using that number for a while now, I ...