Can’t top up my 4GEE wifi pay as you go

[Ja3km13]

I have spent the last day trying to top up my 4GEE Wifi dongle and I have tried what I believe is everything. I have watched every video, gone on every forum, tried to call up, the list goes on.

Whenever I get to the page I need to be on it shuts down or it automatically closes and crashes. I have tried different WiFi’s, using my data, using a hotspot but nothing. 

I have tried to click on the top up £40, 120gb feature when it tries to connect to my phone but that crashes when I open it. It says to top up you have to have data and there is obviously none left in my account. I have bought the Wifi dongle for £100 and so far seems like a waste 🤷‍♂️

Would appreciate any help 

Thanks

[XRaySpeX · Accepted solution]

@Ja3km13 :, Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

[Ja3km13]

Hi there, 

I appreciate the quick response. 

I have clicked on that link and it’s asking for uk mobile number, i have entered my number but I do not have an ee number so it is not working. I have tried linking the sim to my account but that doesn’t work either.  I have tried putting in the number on my SIM card in my 4gee WiFi dongle but that is too long. I have tried texting the number 150 and sending the SIM card number but it’s failing to send. 

What else can you suggest?

Thanks 

[XRaySpeX]

It wants your mobile router's mobile no. How how you gonna run it w/out its mobile no.?

Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

[Ja3km13]

The mobile router has no data left. It is empty, I cannot access wifi with it, that is what I have been saying. I can’t access it on another wifi network either, hence why I cannot top up. 

The mobile number on the sim does not work when I enter it. It’s only asking for an EE phone number. 

[XRaySpeX]

You can top up from wherever you are posting from. It's just going to a website just like coming here.

You don't need data to go to the add-on link. It's within the EE network & so is unmetered.

The SIM's mobile no. is an EE phone no.

[Ja3km13]

That link you sent above I cannot open, it says connection isn’t secure. No matter what WiFi network/ data I use I cannot open any tabs to do with topping up.  It should be like going to another website, but it’s not. When I type top up 4GEE WiFi in my EE app it crashes and goes grey and unresponsive. 

 

[XRaySpeX]

Use another browser, not Edge or any browser that turns HTTP: into HTTPS: . Chrome works on it.

[kanecoffin12]

I also do not have an EE number and I do not no how to top up my router. Please help me ASAP

[XRaySpeX]

@kanecoffin12 : What do you mean you don't have a no.? Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.