If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I added £10 credit the day before my pack ran out. My balance shows £10. My pack did not renew, as it usually does MAYBE because EE has introduced NEW packs but also screwed up the account somehow because 150 tells me I need to ADD credit to buy a p...
This morning I deposited £30 into the wrong number. How can I get my money back?
Hi, I received a SMS saying that because I haven't made a chargeable call/text or used data for six months, I will lose any remaining credit and my number will be disconnected in the next three months. The text also states to call 150 to discuss this...
Hi guysI’ve recently been asked by EE to update my payment info which is fine. I noticed I have some £340 credit though which seems huge. Can I use that or will the pack renew from that if I don’t add a payment method?Many thanks
Does purchasing an add on from my existing credit count as a chargeable activity? Or would it have to be from adding new credit? Trying to make sure my number doesn't get deactivated while I'm abroad.
I need to know if i can transfer my phone number from a PAYG sim to a Monthly sim with a new deal. It's not an option you get online to use a previous number and when i go on the app, i only get a small number of upgrade options and they're all rubbi...
On this months renewal of my legacy 1Gb Everything plan, the way of accumulating boosts has changed to the way they work on the new plans. Previously it showed the purchase of packs as 3 circles which filled in as each of the three packs were purchas...
I’ve ordered a pay as you go sim card recently with the plan , i downloaded the app but I can’t see my plan. It says I don’t have one did i miss something maybe??
My Top-up failed due to a system error to add bank card.Also the system just didn't let me add any bank card to it. My card is a MasterCard that is useable across Europe and UK.I need to top-up the account otherwise the monthly contract will terminat...
