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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2030 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3194 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 29056 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14833 Views
  • 0 replies
  • 6 Helpful

Resolved! Free data

Is there any way you can get free data I.e ran out of data no money in the bank shops are closed is there any codes or way to borrow or get free data emergency data 

Neilbs11 by • Explorer
  • 583 Views
  • 3 replies
  • 1 Helpful

Pay as you go

Hello, even though I top up, my ee plan is not updated. Can I know why?

Çiçek by • Investigator
  • 561 Views
  • 4 replies
  • 2 Helpful

Resolved! Early charges

I usually pay for my 10 pound pack on the 2nd of each month, but this time the payment was taken 4 days early. That wouldn’t have been a big issue, but I was actually planning to cancel my subscription and switch to Giffgaff because I’ve been having ...

Resolved! £5 free credit offer

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received ...

44RT by • Investigator
  • 6080 Views
  • 33 replies
  • 16 Helpful

Resolved! Moving from sim only to PAYG

Hi, I am moving abroad so made the decision to move from sim only to PAYG- today I went into my EE app to top up for the first time- register my debit card etc and there’s just a big notice saying my account is closed and I cannot do anything. Does t...

Kbm297 by • Visitor
  • 490 Views
  • 3 replies
  • 4 Helpful

Account

Hello, Can I request the refund my credits on my account?

soeun by • Visitor
  • 316 Views
  • 1 replies
  • 0 Helpful

Data Add ons

Us the £5 unlimited data for 5 days still available? 

804 by • Visitor
  • 377 Views
  • 2 replies
  • 1 Helpful
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