Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Upgrade my subscription

Hi there,I want to upgrade my account from top up SIM card to prepaid. Is it possible, and if so how to do it?Thanks and regards,Tibor

Resolved! Data package change

I got the sim from the airport. It's 15GB with unlimited calls and texts for £15. I'm not sure what kind of pack this is. Whether its a pay as you go or, subscription or another type of package. How do I change this to a cheaper package (preferably w...

Resolved! Problem with replenishing EE number

Hello! Recently, I tried to top up my EE number with £5, but after topping up the balance of my non-contract EE number through one of the websites on the Internet, I received the following message:Congrats!Dial 150, select option 1 then 2 and enter P...

I have £20 balance in my account, but it doesn’t work

First, I have £20 in my account and I couldn’t activate my network because there is issue in the application. Please help me. I want to have Internet.

Resolved! Can I get data on an old payg sim?

My parents have an old dumb phone with just a standard payg sim. They've now got a smartphone and want to be able to use a small amount of data. Can this be added to the existing sim?I don't really want it to be a monthly amount, so ideally if they l...

Resolved! Cant proceed to buy a pack

Hi, Im new to this mobile broadband, and I just bought an EE local sim package around 3 months ago, but I changed my internet provider to another and wanting to return again this month. I already top up my credit but I cant seem to buy any packages, ...

Change pack

I would like to lower pack of PAYG and I have already text to 150 about this and followed the process but there are nothing happening on my new pack. Now, I stopped my pack and can’t get the new one

I can not call, it tells i do not have credit, but I boath it.

SIM not provisioned for voice

i just bought a sim card and topped it up, a couple days later my phone says SIM not provisioned for voice. Any one knows what to do

Resolved! How do I cancel sim?

I ordered the £15 sim, money has been taken, sim never arrived. So I will be getting a sim from another supplier now. But what happens with my £15 I paid? Do I get a refund? And when? As the EE sim will never be activated. Frustrated that EE don’t ha...