Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Help

Hi I need help my phone is blocked because I didn’t pay how to unlock

Resolved! how do i remove my card details from EE?

Hello, how do i remove my cards details from MyEE? Its very complicated to find relevant menu field.

Resolved! ADD ONS

I am a basic PAYG customer with no packages. I need a short term Add On of a small amount of data. I have about £15 of credit.If I dial 150 and message ADD ON and select an add on deal, how long should it take to become active? I understand the fee...

Resolved! Purchasing Roaming Whilst in Australia on a Pay As You Go sim

A little context...I recently arrived in Australia and I am here for the next year and intend on keeping my UK phone number as it is attached to many accounts etc.Before arriving in Australia, I had left the UK back in February and used my phones exi...

Resolved! Sim no longer working

I have not added any data or topped up my sim in 6 months. I received a message saying my sim will be disconnected in 3 months. I have decided to do an add on and it is not working. I can't even call 150 as a result. Please help urgently.

block phone

Want to block my phone from being used

Resolved! I've paid. Now provide my service.

I paid £10.00 for a phone top-up over an hour ago. When will my service be resumed?

Help, Pay as You Go Switch Cannot Happen Abroad??

hi there I am having a real problem and I cannot get through to anyone about it. I switched at the beginning of September from a pay monthly with you to a pay as you go. I had the entire conversation via your chat service on my ee app. on September 7...

Top-up refund

Hello,I have been using ee sim card while I was in UK, but after I came back from my home country to UK after summer vacation, my sim card was deactivated. I didn't knew that it was deactivated, while they already took my money for this month which w...

Resolved! pay as you go data

what are my options for getting data on pay as you go, i have seen a ee data sim for 30days 200mb for 1pound, i do not need much data ,is that my best option ,my phone can take two sims,