Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 166 Views
  • 2 replies
  • 6 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22769 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12778 Views
  • 0 replies
  • 6 Helpful

Resolved! Packs

I bought another pack using my credit while I had an existing pack running about 6gb left so I bought another to keep it running but I can’t see it on my profile and it still shows my current pack which has 6gb left on it. Have I been ripped off? 

Hahaha5 by Visitor
  • 334 Views
  • 3 replies
  • 1 Helpful

Bill

Iv not long paid bill I don't nw why getting txt about spend cap

Resolved! Upgrade my subscription

Hi there,I want to upgrade my account from top up SIM card to prepaid. Is it possible, and if so how to do it?Thanks and regards,Tibor 

Resolved! Data package change

I got the sim from the airport. It's 15GB with unlimited calls and texts for £15. I'm not sure what kind of pack this is. Whether its a pay as you go or, subscription or another type of package. How do I change this to a cheaper package (preferably w...

DilaraS by Visitor
  • 587 Views
  • 4 replies
  • 3 Helpful

Resolved! Problem with replenishing EE number

Hello! Recently, I tried to top up my EE number with £5, but after topping up the balance of my non-contract EE number through one of the websites on the Internet, I received the following message:Congrats!Dial 150, select option 1 then 2 and enter P...

Dmytro75 by Investigator
  • 391 Views
  • 5 replies
  • 3 Helpful

Resolved! Can I get data on an old payg sim?

My parents have an old dumb phone with just a standard payg sim. They've now got a smartphone and want to be able to use a small amount of data. Can this be added to the existing sim?I don't really want it to be a monthly amount, so ideally if they l...

Resolved! Cant proceed to buy a pack

Hi, Im new to this mobile broadband, and I just bought an EE local sim package around 3 months ago, but I changed my internet provider to another and wanting to return again this month. I already top up my credit but I cant seem to buy any packages, ...

xaviera08 by Investigator
  • 475 Views
  • 11 replies
  • 5 Helpful

Change pack

I would like to lower pack of PAYG and I have already text to 150 about this and followed the process but there are nothing happening on my new pack. Now, I stopped my pack and can’t get the new one