Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Registering new pay-as-you-go SIM card

I've just ordered a new pay-as-you-go SIM card for a phone that was given to me by my son. I've inserted the card into the phone and it appears to work perfectly, inasmuch as the phone can receive calls. As it stands, that's all I need it to ...

Resolved! Request to retrieve old number

HelloI previously had a EE number registered to me for some time. It was cancelled after i didn't top up for a while. I would like to know if its possible to reclaim this number or if its already been reassigned. Can someone please advise the process...

Resolved! £10 Subscription Pack

I have purchased a £10 Subscription Pack. Although my account shows 499 minutes, buth my Credit still shows £0. Surely my credit should be £10?

Help with PAYG plan after switch from contract

I switched from a contract to PAYG a few days ago, then went online to top up and select a plan (8GB) but the plan will not start even though I have enough credit. I have been with EE for 3 years with the same number and switched to PAYG because I am...

Resolved! Reactivated sim

Hi, I had an EE PAYG SIM that I haven’t used for several months. I recently topped it up, but it shows as inactive and might be deactivated soon. Could you please check if the number can be reactivated or refund my top-up balance?

Resolved! Pay As You Go Automatic Subscription

Hi,Is there a way to get a report or statement on the subscription packs I've bought this year? I need to submit it to my employers for reimbursement, and they won't accept a bank statement. I'm pay as you go but it automatically enews every month us...

Resolved! Re: Live chat

Hi there. I downloaded an esim last night as I am flying out tonight which I realised deactivated my sim. As I was here for today and need my phone I tried to delete the eSIM. But looks like I’ve deleted both eSIM and my current sim. I need to downlo...

Resolved! Credit not activated

I bought £10 of credit for my grandchild’s phone (their number is on my account) and although it is showing in the account, their credit doesn’t seem to be activated and they can’t make calls and have no data. How can I activate it? It is now showing...

Resolved! Very Confused

Just signed up for a PAYG number online and assumed after they took my payment I’d be able to immediately activate an eSIM on my phone and be given a new number. Nope. Just an email saying I’m get something in 1-2 business days. What will I get? I do...

Resolved! Missing credit

I had £20.00 credit . £1.00 has been taken .. why ...?