We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi, I usually top up from online account and now I chose a different pack, now the credit is there but it’s not being renewed i don’t know why
I’ve just paid for £20 credit to TOPUP on my pay as you go plan and it’s been taken out of my bank account but not been put into credit. Never had this issue before. What do I do?
I have credit on my phone but cannot send texts or make calls. Have tried restarting, no good. Any ideas.Thank you
I’m on a pay as you go contract. When I phoned two months ago to add some money to my account I was asked whether I wanted to register my card to make the process easier. I did so, but now EE is taking money from my account. Absolutely disgraceful an...
How can I up my limit please?
I have topped up my account but it didn't renew automatically.
How do I change my registered credit card number. My old card is due to expire and my new card will have different numbers
I have a pay as you go number i have used for over 5 years. I travelled out of the UK for a year and when i tried to access my account through the app, it stated that the account is closed. I want the account reopened and my phone number retained. H...
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