Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Sim Cards

I've been given a Samsung Galaxy phone and as I'm hoping to setup a community project, I'll be wanting to use an alternative number for the project and so I'll need a new pay as you go sim card and I don't know if I can get one sent to me or do I hav...

Resolved! EE Billing does not work

""Your request for this service failed. Premium rate / 3rd party services are currently barred on your account. to remove the bar please text UNBAR to 150"" ~shows up whenever i try to make a payment via google play ee billing or even add EE billing ...

Resolved! unused credit

I have some unused credit that hasn't been used in a couple of years since I started using an auto renewing subscription pack. How can I get this used up so it is not wasted?

pay as you go error

Resolved! eSIM

Are eSIMs available on payg? How do I get one so I can upgrade my phone to the iPhone 17 ultra

Resolved! Request

Hello, this is my first time here.Nice to meet your community.)I live in Russia andhave an EE SIM card with the number +44 7*** ***411.It was active for a while, and I was receiving SMS messages on my smartphone.Recently, this SIM card became inactiv...

Card payment

I am trying to add a new card for monthly card payments. I enter all my details, but when it tries additional payer authentication the website fails and returned an error to say the content is blocked. I've tried multiple browsers and multiple machin...

Resolved! Pay as you go number mistakenly deactivated

I recently switched my EE number to a pay as you go plan in August 2025, as I am travelling another country and getting an E-SIM for that country, but also wanted to keep my UK number. I have a dual sim in my phone currently with my Canadian E-SIM an...

Resolved! EE pay as you go wifi calling

I am trying to confirm if wifi calling is an option on pay as you go many thanks

New Pay As You Go Phone With PAC transfer

Hi allLast week I ordered a pay as you go sim card for which I paid £9 for 500 minutes and texts, Data Rollover, 30 Days. No contract, 8GB after 6 months. I also provided my PAC number during the checkout order for the SIM card to switch my current p...