Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 272 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 422 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23254 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12957 Views
  • 0 replies
  • 6 Helpful

Card payment

Trying to make a payment with a new card and the app has frozen saying more information needed but no space to add anything . How can I make a payment?

Resolved! Free data when topping up £5 in January

I received this text from EE today:"Our offer of an extra 1GB with each top up you make ends in 5 days. Top up at least £5 in the next 5 days and we will add this to your account. "If I do this will I get a new 1GB add-on for 30  days or will it expi...

Steve352 by Investigator
  • 345 Views
  • 3 replies
  • 4 Helpful

Data allowance from pack?

I’ve bought the £15 pack which is visible and says I have 25GB + unlimited texts and calls but my allowances all say 0 out of 0? does this mean I have no data/calls or is it just not visible under allowance when u buy a pack?

LT47 by Visitor
  • 270 Views
  • 1 replies
  • 3 Helpful

Resolved! PACK10 isn't working

On Thursday I put £10 on my account ready for the pack to renew on Friday, the pack didn't renew and when I try to start PACK10 I get told to put £10 on my account even though when I look at the balance I have £10 on my account. 

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olly_501 by Investigator
  • 318 Views
  • 1 replies
  • 2 Helpful

Resolved! Number hibernation

Hi i think my pay as you go SIM card is gone into hibernation i didn’t use it for 6 months as I’ve been abroad when i call the number it says welcome to ee voice mail dose that mean it’s locked? I’ve also just topped it up with £5 now please let me k...

K4mz by Explorer
  • 426 Views
  • 4 replies
  • 7 Helpful

EE Sim card credit and apple pay

Dear EE community,I need some help regarding my EE sim card. I have top it up for £30 a sim card and was thinking to add that credit to apple account. When I try to do that, the apple store is not allowing me. For example when I try to add a payment ...

Leon-M by Investigator
  • 717 Views
  • 11 replies
  • 7 Helpful

Resolved! Account Closed

Dear EE,I am a client of yours on a PAYG. Due to technical issues on my phone, I was not able to use it for several months.I am not trying to reset the number but I have not been able to as I am not allowed to make any phone calls (not even to your h...

rasekm by Visitor
  • 267 Views
  • 1 replies
  • 3 Helpful