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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 180 Views
  • 2 replies
  • 6 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22780 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12783 Views
  • 0 replies
  • 6 Helpful

Resolved! Customer servicr

I've been trying speak to someone regarding a disconnected sim what do you have to do none ofthe options relate to what I need 

Soozy1 by • Investigator
  • 341 Views
  • 9 replies
  • 1 Helpful

Phone turned off

Good Morning        my phone was turned off before Christmas by EE   I have tried every thing I know to get it turned back on but to no avail    There is £30  credit in it  they say phone 150 on my phone but it is turned off so can not ring any one  ...

jer_casey by • Investigator
  • 377 Views
  • 6 replies
  • 7 Helpful

Resolved! Pack hasn't started after topping up

I've had my £10 pack for years and accumulated quite a lot of data boosts, I last topped up on the 21st October. I just topped up today (1st Jan), that's not 90 days so I'm confused as to why it's telling me I don't have a pack when I text 150.My cre...

KellyHB by • Investigator
  • 384 Views
  • 3 replies
  • 4 Helpful

How do I stop you sending reminders?

I have a PAYG account. I use it for voice and text. I only use it for data when I have a WiFi connection. I do not have a data plan. I do not want a data plan. I have no intention of getting a data plan.Every few days I get an alert of a text message...

Me183 by • Investigator
  • 319 Views
  • 3 replies
  • 1 Helpful

Resolved! Old phone number

Hi, I have just found my old phone it used to be on orange but transferred over to EE back in 2013 I was wondering if the number would still be active ? 

HolsMc by • Visitor
  • 410 Views
  • 7 replies
  • 2 Helpful

Resolved! £27 in credit but cannot use data

I have consumed all the data, but I have £27 in credit, why I can use £27 in lieu to pay for data? I discovered I am out of data while I was out and had to face huge difficulty getting home since I am epileptic and cannot drive myself

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