Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! 5 pack is automatically activated

.I need to change to the 15 pack. Why is the package charged automatically?

Account closed when moving to pay as you go

I am travelling around Asia/Australia for a year, meaning that the Sim only contract I have been on with EE for years no longer made sense. I contacted EE before leaving, and requested that they move me onto pay as you go from 13/11/24, which they co...

Using credit to buy a pack

I just joined EE, I went to buy a £10 pack from the app, went to "pay with top up" - so topped up £10.00, nowI am getting a message saying "successful, we've taken £0.00" , your balance is STILL £10.00I've text PACK10 and AL to 150It now says it will...

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Resolved! Problem with credit

Good evening, I used the network in Edinburgh while on vacation. I chose to recharge every month, not a package (pay as you go) just a subscription. After that a text message came to me "To use data on your phone, you need an add-on or pack. Click he...

Resolved! Upgrading subscription pack from £10 to £20 with the free boosts.

I brought a sim pack but I wanted to upgrade to the bigger 50gb (125gb) with the free boost for 6 months. Is this possible? And can it be done in the app? It doesn't look like it has the boasts included when I select to change my £10 pack

Resolved! How do I contact ee for help with restore my number

hello there, My number is out of network please restore it , I need to restore it to use it login in important account , my number is still unavailable until now.For some really important reason I really need to restore this phone number. I’m aware ...

Resolved! Logging on at website

When logging on this morning I was advised that I need to have the mobile with me (I have ?2 connections left) for a security system, I think.That will be fine but in the future I will not have the mobile with me when trying to top up or place an add...

Resolved! My account has been deactivated

Hello, I have a similar issue. I haven't used my telephone number for quite some time because I was abroad. I want to keep my number and tried to top up but with no success. My account has been deactivated. Is there a way to keep my current mobile nu...

EE cancelled my husbands phone account which was linked to our mortgage!

Help dealing with customer service and retrieving a number please.My husband and I moved to Pay As You Go contracts as we are on extended working leave in NZ. Someone at EE made a massive mistake and cancelled my husbands account instead which also c...