We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi. I am trying to register my travel card to top up my plan, but it has 16 digits, and EE only accept 13 digits. Any suggestions please?
They are robbing me, I have no internet, they debited 31 pounds from the 35 pound package plan and I have no internet, I can't make calls, what is happening????? No one helps me with this support, I don't know what to do anymore.
Hi, a few other people in the last couple months have had the same issue but haven't had any useful response sadly. When setting up a new payment method for a recurring payment, seemingly for any sort payment, it's currently impossible to complete th...
I'm having simular issue. But have received no text or email to say its being disconnected. Been receiving texts fine until tonight. Iv topped up money taken but still can't do anything. Saying I don't have enough credit or just not sending. [Mod edi...
Hi. I moved to a PAYG pack from my mobile plan after relocating from the UK around 2 years ago. I've been topping up my mobile number every 6 months to keep my number active as I still need to receive codes for security verification on UK accounts. I...
Having topped up my phone for £10 I made one call lasting 26 minutes my balance afterwards showed 40p how is this right £9:60 for 26 minutes?
I am a pay as you go customer. I am trying to find out the data costs (not call and text) for pay as you go customers in Egypt. Why is this concealed until you land in the country? This takes away my agency in planning my trip. I want to know the cos...
On the 5th of March, I telephoned EE Customer Services on 150 to update my bank card details as I received a text message informing me (as a PAYG customer) that it was expiring at the end of February.There wasn’t anywhere on the app or on my account ...
I have ordered a new PAYG sim and inserted in my phone, with subscription of 8GB / £10 already made. I can't get any data connection and the allowance keeps showing zeron in my online account. I have tried restarting my phone, texted NOW to 150, bu...
