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Talk & text weekly plan didn’t renew

douglascrisp32
Investigator
Investigator

‎15-02-2026 06:15 PM

Hi,

 

My 93 year old dad has been on a £1 weekly talk and text plan for years. Despite having credit it hasn’t renewed it today. Does anyone know how I can get it to renew? I tried all packs but his current plan isn’t there and I can no longer see all the boosts he has built up.

Any ideas? 

Thanks! 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎15-02-2026 06:30 PM

It may be that EE has discontinued this legacy pack  He'll have to buy 1 offered by ALL PLANS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
douglascrisp32
Investigator
Investigator
In response to XRaySpeX

‎15-02-2026 07:04 PM

Hi,

Thanks for your reply. I tried that, picked the most closely aligned pack of PLAN05  it came back saying it doesn’t recognise it but offers the same plan again!

Ill have to talk to EE tomorrow. I can’t see a way of resolving this tonight? Unless you have any other ideas?

Thanks for your help! 

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to douglascrisp32

‎15-02-2026 07:11 PM

I'm pretty sure it's an error & PLAN05 doesn't exist. It's not listed in the PAYG Price Guide. The cheapest is PLAN09.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
douglascrisp32
Investigator
Investigator
In response to XRaySpeX

‎15-02-2026 07:40 PM

Hi,

I think you are probably right. To do this with no communication for a 93 year old customer isn’t great. The phone is his security to easily get in touch with us.  All they had to do was text customers on that package to notify them what’s happening!

I will try to message or talk to someone tomorrow! 

Thanks for trying to help!

0 Helpful