Weekly Renewal

[Oliveira56]

Hi

Today is the day of the weekly renewal, but in my case, that didn't happen.

I have enough credit and I already got a message saying I don't have mobile data.

Is there a problem?

[XRaySpeX]

@Oliveira56 : What does texting AL to 150 from it fully report verbatim (it is free)?

Try buying your pack manually & then text NOW to 150.

[Oliveira56]

Thanks for your reply.

How do I buy manually?

Please look at this. I have credit but my pack has not renewed. I can't claim the boost either. 

[XRaySpeX]

It's an old legacy pack. If I remember rightly you text TTP1 to 150.

[Oliveira56]

Yes, it's an old pack but it's not renewable? On 12/8 I received a text saying that the pack would renew in 3 days (today) but it didn't happen.
I sent TTP1 text to 150 and got a reply saying that this pack is no longer available for purchase.
If I change pack, what happens to the boosts I had accumulated? Do I start from zero again?

[Bee-kind]

Similar issue here, except I’d run out of credit and when I topped up it hasn’t renewed the pack, just keeps saying I haven’t got enough credit. Called 150 and they said it’s a known tech issue and to keep texting NOW to 150. I keep trying but am still getting the same message saying “you need to add some credit to pay for your pack, please top up…”. 

[XRaySpeX]

Ah well, EE has taken that legacy pack off purchase. You need to buy a modern 2021 pack. There is no 7 day pack; they're all 30 day. The min. pack is £5.

When switching to a modern pack you retain all the boosts you earned from legacy packs + you can earn a new boost every 2 months, up to a max. of 6.