Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Receiving texts abroad

I have a PAYG , and am currently in Fiji. I can’t receive texts from my bank in Spain or the Uk. This has led me to be blocked from online banking, and I am now unable to use my accounts!I need urgent help!

Resolved! PAYG Packs & Roaming

I’ve bought a separate SIM to take another handset abroad incase I lose it - I’ve got a query around roaming to ensure it actually works - would appreciate the help. I’ve topped up with a £20 pack, and get notifications saying I can use my allowance ...

Need replacement sim i lost

My son lost his sim card i have the number and his device can it be replaced with same number

Using a Pay as You go Phone in the USA

Hi When I am in a place that has 'free WIFI' in the USA can I access the internet the same as I can in the UK using my Pay As You Go phone without any extra charges? Many thanks Paul

got a text from 105 telling me to top up, but my ee wont recognise my mobile NO.

So i got a text from EE telling me i had zero credit out of the blue, i'd had 20 on the account for a while as i live in a signal black spot i'm lucky to score 1 or 2 bars most days. so i topped up, but when i get onto the site it's asking me to add ...

Problem choos pack

Good morning! I am from Ukraine and in the last year I was in UK and used EE. I arrived to my homeland in October. In this year few days before I came in UK and pay top up for my tel number. I didn't can to choose pack in My EE app, I allways get mis...

sim missing - how to get a copy

Hi there, I need your help! I lost my SIM card, and I am traveling now - how I can order the SIM card to my home in UK or can I Get eSim online? thanks for answer

I have data but nothing will stream

Hi, My data run out on my old pack so i upgraded to a new 5 gb pack . I have paid and the new pack is now registered and has updated the allowances in my account. The problem is i cannot stream or download anything unless i connect to WiFi, nothing ...

Resolved! top up

Hello. I should top up my EE number but currently I'm abroad and actually don't use and don't need my EE sim card for now. I just need to know: if don't top up now my EE number but in aproximately 10/15 days later after expire date I will get my curr...

Resolved! Jak wylaczy to pakiet

Witam mam problem z wyłączeniem pakietu chcę zmienić z 15£ na 20£ pisze stop pack pack20 i nic doładowałem konto i zabrało mi 15£..